Recent Why SERVPRO Posts

When Confronted With Storm Damage, Turn to SERVPRO | SERVPRO of South Atlanta

6/22/2022 (Permalink)

Fallen tree on vehicle during storm SERVPRO of South Atlanta is here to respond to your call following a severe storm 24/7.

Georgia has a long history of natural disasters impacting its residents, and Atlanta specifically has experienced its share of catastrophic storms and flooding. Typically, storms leave behind a costly mess that must be fixed. 

Severe thunderstorms include components such as powerful winds, flooding and hail, and the combination of all of these can devastate your property. When a severe storm impacts your home, SERVPRO has all the equipment necessary to repair everything that was damaged. 

Learn what sets us apart from the rest when it comes to storm damage restoration: 

Reliable Water Damage Remediation 

Flooding can occur in the midst of a storm, washing over neighborhoods and causing significant water damage. Our SERVPRO crew has worked with many water-damaged homes and properties, so we understand exactly what it takes to repair them. The cleanup process begins the moment you contact us. 

To determine the best path forward, our experts will first inspect the damage and identify the type of floodwater and the extent of damage. We then remove any standing water with our advanced water extraction equipment. We can thoroughly dry your home once all excess water has been removed to prevent any further damage. 

Finally, we ensure that your home is fresh by eradicating odors; we don’t simply mask them, we eliminate them completely! Sanitation is required in some homes to eliminate any bacteria left by floodwater. We can disinfect your home to make sure it’s bacteria-free. 

Reconstruction of Any Infrastructure Damage 

Some homeowners may require parts of their homes to be rebuilt after flood damage. Following a storm, temporary protective measures such as roof tarps, fencing or board-ups are used. These aid in preventing further damage as we work to restore your house. 

Our team provides minor building services such as painting, tile and hardwood floor repair, and drywall installation. Major reconstruction services may be required in some circumstances to restore your home to preloss condition, and we can provide those, too. 

Immediate Action & Response 

After a storm, damage should be repaired as quickly as possible to avoid problems such as mold growth

We are ready 24 hours a day, seven days a week to respond to your call following a severe storm. Following this, we may begin the process of restoring your home to its pre-storm condition.

When you are dealing with the aftermath of a severe storm, don’t wait for the damage to worsen. Call (404) 592-9634 to  Contact SERVPRO of South Atlanta right away so we can begin the repair process! 

Home Damage? We Can Handle It | SERVPRO of South Atlanta

6/2/2022 (Permalink)

two SERVPRO employees unloading cleaning equipment out of a green van SERVPRO of South Atlanta is your local restoration expert. We are the #1 choice in cleanup and restoration.

With so many options in the restoration field, who is the best, most trusted and will stand by their work?

Residents and business owners in our area who have been affected by such disasters as this choose the team at SERVPRO of South Atlanta for several reasons, including the company’s commitment to providing 24-hour response to property owners.

By being open 24 hours a day, 7 days a week and 365 days a year, SERVPRO is able to reduce the extent of damage suffered by property owners who have been affected by the following types of disasters:

Water Damage

Flooding can cause extensive home damage that no homeowner wants to deal with. In the United States, floods lead to more than $10 billion in damages every year.

In 2009 in Atlanta, catastrophic flooding impacted the metro area. The epic flooding that occurred greatly impacted the community and economy. Initial property damage in Georgia was estimated at $250 million, but was eventually raised to $500 million. It’s important to know where to turn in preparation for unexpected incidents like the flood of 2009.

At SERVPRO, we have the tools to detect hidden moisture and extract standing water. In addition, we will help you make a water damage restoration plan that will keep your home clean, dry and restored to its pre-flooded condition.

Fire Damage

A fire department in the United States responds to a fire every 23 seconds, and there was roughly $8.1 billion in direct property damage and losses nationwide in 2020.

If your home or business has sustained fire damage, we’ll jump right into action with our seven-step restoration process. Cleaning up after a fire and restoring a home to its original condition is a job that requires professionals.

This is why after the fire, it’s essential to act quickly. Contact SERVPRO of South Atlanta as soon as the flames die down to work toward fire damage repairs for your home.

Storm Damage

The first 24 to 48 hours after a storm are critical for conducting an assessment of your storm damage repair needs. When you choose SERVPRO of South Atlanta, you know you’re getting access to a team of highly trained individuals who are available 24⁄7 to service your storm restoration needs.

Once we have completed the water removal of your property, we’ll begin working on the restoration process. We’ll restore your property to the condition it was in before the damage occurred, whether that entails minor repairs (like replacing drywall or installing new carpeting) or major ones (like reconstructing parts of your property).

What Sets SERVPRO Apart?

After disaster strikes, it’s important that you act quickly to get the right team over to assess your structure. If you’re in need of a trusted team to tackle your restoration project, make sure to call SERVPRO of South Atlanta for a consultation!

We’re there when you need us. You can reach out to a SERVPRO expert via our 24⁄7 Emergency Line day or night and receive immediate assistance.

Regardless of the type of damage sustained, SERVPRO of South Atlanta has the tools and teams to help your home or business recover from its disastrous effects. 

Call (404) 592-9634 or Contact us anytime when you need a dependable team to help you rebuild your life. 

The Restoration Services We Provide | SERVPRO of South Atlanta

2/15/2022 (Permalink)

A green SERVPRO van parked in a warehouse full of equipment When you need cleanup and recovery of any kind, you can trust SERVPRO of South Atlanta to get the job done.

When the big green truck comes rolling through, you probably know what’s going on. Somebody has a problem at home, and our green truck is heading to fix it. Most people might think SERVPRO of South Atlanta is simply a cleaning company, and while that is not wrong, it’s only a tiny grasp of what we really provide. We offer full-service cleaning, restoration and reconstruction—truly a full spectrum of services.

The following is a deeper look at SERVPRO of South Atlanta’s services:

  • Water Damage Recovery | If you spring a leak or have a flood that causes water damage, we will get you dried up.
  • Fire Damage Recovery | Did you know that every 23 seconds a fire occurs in the United States? Fires can be devastating, but we’ve got expert help to offer.
  • Mold Removal | Mold can develop quickly after water damage, and it can threaten the structure of your home. Additionally, it isn’t safe for you to treat mold without expertise, as you can endanger yourself and even spread the mold. Let our pros in green take care of it for you.
  • Storm Recovery | Natural disasters and storms of all kinds can cause unimaginable damage and destruction, and we are prepared to take care of your restoration and rebuilding needs.
  • Commercial Needs | We offer the same services to businesses that we offer homeowners—and even a few more, including specialized cleaning to get your business or commercial space sparkling.
  • General Cleaning | Both residential and commercial spaces need professional help from time to time with heavy duty cleaning for things like carpets, upholstery and more. You’ve got more important things competing for your focus, so let us take care of the cleaning so you can focus on bigger things.
  • Specialty Cleaning | We offer specialty cleaning services like the Certified: SERVPRO Cleaned program, document restoration, duct cleaning and even biohazard cleanup. Seriously, if it can get dirty or gross, we can clean it.
  • Construction | Sometimes the worst happens and your home or business unfortunately can’t be restored. You can rely on SERVPRO of South Atlanta to provide construction services to get your home back to its preloss condition. 

*Add 24-hour service and an easy insurance process to all this, and the picture becomes clear—when you need cleanup and recovery of any kind, you can trust SERVPRO of South Atlanta to get the job done. Contact us at (404) 505-1760 or visit www.SERVPROsourthatlanta.com for more information on our Commercial Services for Fire, Water or Mold Restoration.

Count on SERVPRO When Your Business Has Water Damage | SERVPRO of South Atlanta

12/20/2021 (Permalink)

< img src =”cell.jpg” alt = “a person taking a picture of fire damage on their iPhone" > If your business is damaged by a disaster, we’ve got the solutions to get you running again. Contact SERVPRO of South Atlanta to learn how we can help

Running a business is difficult enough when everything is running smoothly. You’re trying to make payroll, manage inventory and keep up with ever-changing business landscapes.

Water emergencies come in all shapes and sizes, but one thing is certain: No matter what the size is, most business owners don’t have the time or bandwidth to deal with them. That’s why we’re here. With businesses experiencing millions of dollars at a time in water damage, our mission is to help you get through a trying experience with minimal damage and maximum recovery.

Why Trust SERVPRO?

Longevity | We’ve served the nation as a leader in commercial restoration and recovery for over 50 years,. We’ve got the knowledge that can only come from decades of experience, and we put that knowledge into innovative and customized solutions for every single client.

Locality | Yes, we’re a national leader with a powerhouse network of technicians and technology. But one of the real benefits to you is that SERVPRO of South Atlanta is locally owned and operated, so you get the best of both worlds—a local franchise that knows the ins and outs of the needs of the north Georgia business owner, and a nationwide backup system for major emergencies.

Speed | We’re waiting 24 hours a day to turn your water emergency around. When you’ve got a crisis on your hands, we’re ready to step in, assess the situation, and get to work right away. When we say we’re “Faster to Any Size Disaster,” we mean it.

Skill | Each SERVPRO technician is highly trained and equipped to take care of a variety of issues, but water damage is our specialty. We’ve spent decades perfecting the process and craft of damage recovery, including remediation and, when necessary, reconstruction. Whatever the level of damage, we can handle it and handle it well.

Regardless of the source, we’re ready to tackle your water issue so you can execute your business plan and get back to work. Your community needs you functioning at a high level, and we can handle the tough job of restoration and recovery, freeing you up to continue to do what you do best.

If your business is damaged by water, fire or natural disaster, SERVPRO of South Atlanta has got the solutions to get you running again. Contact SERVPRO today at (404) 505-1760 or visit www.SERVPROsouthatlanta.com to learn how we can help.

Finding a Restoration Company You Can Trust | SERVPRO of South Atlanta

10/15/2021 (Permalink)

three green SERVPRO trucks lined up on a side street You can rest easy knowing you’ve got the trusted leader in the restoration industry on the other end of the line, SERVPRO of South Atlanta.

When something pops up unexpectedly, it can cause chaos in your home or business. Whether you have been affected by a natural disaster or an accidental fire, you will have to make a quick decision about who can help you get your home back to normal.

When it comes to choosing a restoration company, consider these questions before committing to one:

What Do Others Have to Say About Them? 

  • When disaster strikes, you may have someone show up at exactly the right time, offering the best solution for the best price. But if you haven’t done your research, there’s a big possibility that you are dealing with a scammer.
  • These people are known to show up, take your money, then never be seen or heard from again. Don’t let this happen to you!
  • At SERVPRO, we are no fly-by-night company. We have been involved in this industry for over 50 years. We have worked hard to earn a reputation where our customer’s feedback shows that we put customer needs first.

What Are Their Available Hours?

  • When disaster has taken over your home, you need to be sure that you have someone you can call who you know will get to you right away! When it comes to water damage or a fire, time is of the essence and it’s imperative to get to work immediately on restoration and repair.
  • That’s why we have people on call 24 hours a day, seven days a week. Because after being in the industry for over 50 years, we know that when you need help, you need it now!

Are They Supported by Others?

At SERVPRO of South Atlanta, we are locally owned and operated, which means that we have a team right here in Atlanta! We are always prepared with a team ready to act, but there are times in which there might be an abundance of damages and therefore we can’t do it alone. When our community is struck by disaster, we can call in a national network of support and resources. Once we put out a call for help, other locations across the country will be on the way to make storm damage “Like it never even happened.”

*When you call SERVPRO of South Atlanta, you can rest easy knowing you’ve got the trusted leader in the restoration industry on the other end of the line. When disaster hits home, contact us to get our local experts and nationwide network on your side.

We're Committed to Providing Outstanding Service | SERVPRO of South Atlanta

8/24/2021 (Permalink)

damaged furniture and other home items sitting outside of red brick house When you are dealing with any damage, immediate action is crucial. SERVPRO of South Atlanta is your local restoration expert.

We work hard every day in Atlanta to make sure things run smoothly...however, life doesn’t always work in our favor, and oftentimes life throws curve balls our way. Disasters happen, and when they do, all of your responsibilities get thrown by the wayside and new priorities take over.

You can count on us to help take some of that pressure off of you. Disaster recovery is what we know and what we do best.

Any Time, Any Day, Any Place

Disasters or accidents don’t typically happen at a time that works best for us...and as restoration specialists we know that. Which is why we have someone on hand 24 hours a day, seven days a week so that we can jump when you call. We stay ready so that you don’t have to.

Quick Service

When disasters take over, you have to act fast, which is why we are here. Allowing damage to sit after a disaster can allow for more mold growth, more smoke smell or more water damage. Responding quickly is essential, and that’s why us being here in Atlanta can pay off for you. We can act fast.

"Like it never even happened."

We take pride in our work, and it’s imperative to make sure that our customers are satisfied with the work we do. We stay trained in recovery and restoration so that we can provide you with the most up-to-date services.

A Whole New World

Thanks to the pandemic, life has drastically changed and now people have a large focus on disease prevention. This is why we now offer a cleaning service that will go above and beyond the traditional janitorial services that others provide.

Businesses are going to have to provide a customized clean to prove to employees and customers that their health is a top focus. Accidents and disasters happen. But with SERVPRO on your side, you can focus on more important things and let the professionals take care of the restoration.

*As much as proactive planning can help, disasters happen. Regardless of why you need cleanup or disaster recovery, SERVPRO of South Atlanta has the tools, technicians and training to get your situation under control. When you need help, get in touch with SERVPRO of South Atlanta for the best service possible.

Why You Want SERVPRO on Your Business' Side | SERVPRO of South Atlanta

8/6/2021 (Permalink)

SERVPRO of South Atlanta Commercial Restoration and Mitigation If your business has experienced a water, fire or mold damage call SERVPRO of South Atlanta. We are here to help 24-hours day, every day.

In some regards, being faced with difficulties is simply part of owning a business...but if you are faced with an emergency or a natural disaster, it can feel like an extremely unlucky chance happening. Many businesses are impacted by disasters every year, and there is no way of knowing when one will strike. That is why ensuring that you have a disaster recovery plan in place for your business is so important to getting your doors reopened and resuming operations as quickly as possible.

In addition to making sure your employees are accounted for, your business inventory is up to date and you have a continuity plan in place for continuing operations, one of the most important things you can do to reopen your doors is to partner with a reputable restoration company.

Finding a company that can handle any type of damage, from fires to flooding and more, can make all the difference in how quickly you are able to get your business back up and running in the face of damages.

What to Look for in a Commercial Restoration Partner

| A Company That Will Always Be There For You | 

Mother Nature adheres to no one’s schedule, and certainly does not care one bit about business hours. Disasters can strike at any time of the day or night, but regardless of when they do, we are always ready. We have set up a 24/7 emergency line for this very reason—no matter when you call us with your commercial damages, you can be certain we are ready to take action.

| A Company That Can Handle All Types of Damages | 

In a disaster or emergency, there are often multiple types of damages to deal with—fires can lead to water damage if sprinklers go off, while flooding can cause structural damage to walls and floors. We can handle all of this and more, so you can be certain we will be able to help with whatever calamity befalls your business.

| A Company That Cares | 

As a locally owned and operated location, we fully understand how important your business is to you because we are in the same scenario. When you work with us, you can count on us treating you with empathy and respect, because we are small business owners, too.

SERVPRO of South Atlanta is here to help things go right when natural disasters strike and make everything go wrong. We offer every business in the Atlanta area a complimentary Emergency Ready Profile (ERP). By establishing a SERVPRO Emergency READY Profile with an immediate action plan, you can minimize the interruption your business would face.

What is a SERVPRO Emergency Ready Plan? 

An ERP serves as a no cost, quick reference report of important building and contact information that can be a very important tool in the event of a disaster. Your SERVPRO of South Atlanta marketer will assist you by working with your maintenance team, if available, to develop a plan that is personalized to your business. The information gathered by our mitigation specialist will be neatly organized into an easy to use ERP information packet that you can keep on hand at your facility in case of disaster. The information gathered will also be available in digital format via the SERVPRO ERP READY App so you can literally take this information with you anywhere you go (available for free on both Apple and Android devices app stores).  

*If you need assistance with commercial property damage or need to make sure your business is prepared, let SERVPRO of South Atlanta help. Contact us at any time at (404) 505-1760 or visit www.SERVPROsouthatlanta.com to learn more about our services.*

When You Discover Fire Damage, We Are Who You Want to Call | SERVPRO of South Altanta

6/17/2021 (Permalink)

Homeowner surveying fire damaged home Call SERVPRO of South Atlanta for 24-hour a day for fire restoration services. We're always open & here to help your family recover after fire damage.

It is true that no one ever wants to discover that a fire has damaged their home, but it is also true that many Atlanta homeowners are faced with this unwelcome reality every year. House fires are extremely common, and while they are always unexpected, there are still smart steps that homeowners can take to make sure they are prepared.

One of the most important things you can do to prepare yourself (aside from having an evacuation plan) is to plan for the aftermath and recovery process. Fires can be traumatic and emotionally taxing, so knowing what steps to take in advance can significantly reduce overwhelm.

Deciding in advance what restoration company to use to mitigate the damage can help you feel more in control of the situation and help you recover more quickly.

Deciding Who to Call for Fire Damage Restoration

Pick a Company That Can Handle Every Aspect of Fire Damage

While the flames of a fire can cause serious harm to a home, in most cases, this is not where the majority of the damage comes from. Fires also produce soot, which can cost nearly any type of surface or material and must be cleaned with special solutions to be fully removed. Additionally, lingering smoke odors can persist long after other damage is addressed, and damage from water or fire extinguishers can cause serious issues as well. It is important that you pick a company like SERVPRO that has experience in all of these elements in order to ensure you are receiving a full restoration.

Pick a Company That Does Not Send Your Call to Voicemail

SERVPRO of South Atlanta understand that when a fire occurs, most homeowners want to act quickly to get the recovery process started—and that is why we are extremely proud of our response time. You can get in touch with us 24 hours a day, seven days a week to report damage, and SERVPRO of South Atlanta will immediately begin the process of dispatching a team of expert restoration technicians out to you.

Pick a Company That Will Work With Your Insurance

As with any property damage scenario, it is important to work closely with your insurance company to ensure you are getting the maximum amount of coverage possible. Fortunately, SERVPRO of South Atlanta can handle this element for our customers so you do not have to burden yourself with yet another chore during the taxing process of recovery.

If you need help with fire damage restoration, give SERVPRO of South Atlanta a call at (404) 505-1760 are the company to call! Contact us 24/7 to learn more or to receive a rapid response to your damages.

How to Stay Cool During a "Hotlanta" Summer

6/8/2021 (Permalink)

man drinking water and wiping sweat from his head SERVPRO of South Atlanta wants to remind you to stay hydrated during warm weather and summer activities.

Atlanta has earned its nickname “Hotlanta” due to its busy nightlife, bustling economy and hot summer weather. Summer heat in Atlanta can be brutal if you are not prepared for it. That’s why SERVPRO of South Atlanta wants to equip you with the following tips for staying cool and safe over the coming summer months. Beat the “Hotlanta” heat with SERVPRO of South Atlanta.

Dangers of Summer Heat in Atlanta Georgia

Atlanta’s average summer temperature is in the neighborhood of 87°F to 88°F. This probably doesn’t seem like it would cause heat related health risks, but when the human body is unable to cool off, oftentimes heat exhaustion and even heat stroke can set in. Symptoms of heat exhaustion include but are not limited to: Muscle cramps and heavy sweating; Dark-colored urine (early indicator of dehydration); Pale or cold clammy skin; Weakness and/or confusion; Dizziness or headaches resulting in nausea or vomiting; elevated heartbeat. Symptoms of heat stroke are very serious and medical attention should be sought should you experience any combination of the following: Fever of 104°F or greater; red or flushed skin: lack of sweat or cessation of sweating; trouble breathing; fainting or seizures.

Stay Cool in Hot Weather by Beating the Heat

  1. Drink Plenty of Cold Water - Staying hydrated is key to staying cool. Not only will the temperature of the cold water give you much needed relief from the heat but it also replenishes your body so you can create sweat to further cool yourself. 
  2. Avoid Peak Sun Hours -  In Atlanta, peak sun hours are typically between 11:00 am and 2:00 pm (EST). If possible, plan your day to avoid prolonged exposure to direct sunlight during these hours, especially on days when it is inclemently hot outside.
  3. Dress Weather Consciously - Wear loose fitting light colored clothing made of materials that allow adequate ventilation and breathability. Hats and sunglasses can offer some protection from the sun’s heat and UV rays.
  4. Cool Down Your Pressure Points - Apply an ice pack, bottle of ice water, or a clean cool damp towel to your pressure points for relief from the heat and to cool your body’s temperature. The following body parts are ideal places to apply cooling actions: 
    • Ankles
    • Behind the knees
    • Elbow bends
    • Neck
    • Temples
    • Wrists
  5. Eat or Drink Something Cold or Hot - Eating a popsicle or drinking a smoothie is a great way to cool down on a hot day. Popsicles have been known to be a great way of cooling down youngsters and toddlers that may not be as conscious of over-heating. As strange as it may sound, spicy food can also help cool you off as well. Spicy foods are notorious for causing people to sweat, which as we know is the way the human body cools itself. 

With these great tips for beating the Atlanta summer heat in mind, we here at SERVPRO of South Atlanta would like to wish everyone a fun and safe summer…and remember if water, fire or storm damage happens to your property, call the restoration professionals that are faster to any size disaster...SERVPRO of South Atlanta!

Why More State Farm Insurance Customers, Adjusters, & Agents Choose SERVPRO of South Atlanta

4/5/2021 (Permalink)

SERVPRO of South Atlanta is a preferred vendor for State Farm SERVPRO of South Atlanta is a preferred vendor for State Farm restoration claims. Give us a call 24/7 if you need emergency restoration services!

SERVPRO of South Atlanta is the premier water, fire and mold restoration company in the greater Atlanta area. We’ve provided industry leading service for nearly a decade, and have developed a great working relationship with all of our local insurance agents. SERVPRO and State Farm Insurance have developed a particularly close working relationship over the years through SERVPRO’s network of over 1,800 franchises, cleaning and restoring thousands of State Farm policy holder’s properties. 

State Farm Insurance, their customers and SERVPRO have a symbiotic relationship. When a State Farm Insurance customer experiences a water, fire, or mold loss and chooses SERVPRO of South Atlanta to restore their property, they can rest easy knowing they have the industry leading mitigation and restoration company cleaning and restoring their property. State Farm Insurance knows that they are being treated fairly and that their customer is in good hands, because of State Farm and SERVPRO’s pre-negotiated pricing through Xactimate and standards of service set by the IICRC. SERVPRO benefits by having a reliable source of water, fire, and/or mold restoration customers.

State Farm Agent’s Benefits of Referring SERVPRO of South Atlanta 

Customer Services: SERVPRO of South Atlanta professionals will handle each job according to the highest professional standard, interacting with customers in a professional manner to provide excellent customer service. The science of restoration can be a complicated issue, but SERVPRO of South Atlanta professionals have the equipment, technology, training, and customer diplomacy for any size disaster.

Customer Retention: Satisfied customers translate to a higher rate of policy retention and renewals. We thoroughly document and communicate each step of the restoration process, because an informed customer is often a happy customer. SERVPRO of South Atlanta also produces the correct claim documentation for fast claim processing.

Additional Product Sales: Satisfied customers who are pleased with the claim handling process are more likely to provide new referrals and to be more receptive to allowing you to offer additional insurance and financial products. If a large-scale disaster or storm strikes, the SERVPRO System has the resources to get to customers quickly. When their needs are met quickly, your relationship has added value.

Limited Warranty - Two Years Labor / One Year Materials: Customers enjoy knowing we will meet expectations, or we will provide re-service at no additional cost for up to two years. We warrant for two years the workmanship of the emergency mitigation service or restoration work performed. We warrant for one year that all materials, furnished by us, are of good quality and free from defects.

SERVPRO of South Atlanta's 1-4-8 Emergency Services Guarantee 

  • ONE - Within one hours from notice of loss SERVPRO of South Atlanta will contact the insured to arrange for service.
  • FOUR - Within four hours of loss notification, SERVPRO of South Atlanta will be on-site to start mitigation services (if necessary). In most cases we are on-site within two hours of notification of loss because we know a quick action is often key to a water and fire claims.
  • EIGHT - Within eight business hours a verbal briefing of the scope will be communicated to the adjuster by SERVPRO of South Atlanta. 

*Agents can SERVPRO of South Atlanta, without making an additional phone call at first notification of loss to State Farm.

Check-Out SERVPRO of South Atlanta Great Customer Reviews

Smith K of College Park, GA - “SERVPRO of South Atlanta has awesome customer service. Sean came out to my home for a mold inspection, where he found no mold. He went above and beyond by explaining common causes of mold and some tips on preventing mold growth. Thanks for the clean bill of health and for the helpful tips! I will definitely call SERVPRO of South Atlanta again should I need their services in the future.”

Sally M. of Atlanta, GA - “Mandy was the first person I talked to at SERVPRO of South Atlanta when I realized that we had a disaster on our hands due to water damage. She answered her phone immediately as she has done every time that I call her, and she is extremely concerned and empathetic, and gets people moving and over to my house promptly as needed. She has been A++++++ to work with!”

Deana M. of Atlanta, GA - “Great restoration company. I have recommenced then to multiple friends, family and coworkers. Definitely give them a call if you ever need any emergency water or fire restoration.”

Betty F. of Atlanta, GA - “SERVPRO of South Atlanta is a lifesaver! They showed up quickly and got to work just as fast. I would highly recommend them to my friends and family. Very trust worthy and capable service technicians!”

Other Awesome SERVPRO of South Atlanta Customer Reviews

SERVPRO of South Atlanta is Looking for Sales & Marketing Representatives

3/4/2021 (Permalink)

SERVPRO of South Atlanta is now hiring Become part of the SERVPRO of South Atlanta Sales & Marketing Team!

Now Hiring! Do you love educating and working with people? If you want to be a leader in a great company, then don’t miss your chance to join our SERVPRO of South Atlanta as a new Sales/Marketing Representative! In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make water, fire & mold damage “Like it never even happened.” We are looking for a candidate that is comfortable meeting new people, who has excellent communication skills, has follow-through, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you will thrive in this work environment. Our idea of the ideal candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership of a project. Are you highly dependable and excited about routinely exceeding expectations? Then, you may be our perfect SERVPRO Teammate! As a valued SERVPRO of South Atlanta employee, you will receive a competitive pay rate, with lots of opportunity to learn and grow.

Did you know here at our SERVPRO locations that 72% of our employees have been here a year or longer? It is our ultimate goal to make this a great place to work and the better we are at helping our team achieve their goals the more successful we become! That being said we are hiring for a dynamic Marketing Representative, to help Matt and Marianne take it to the next level! If you are looking for some motivated teammates, don't be shy and go ahead and click here to apply!

Primary Responsibilities

  • Meet or exceed assigned sales quota by executing the sales cycle, setting up closing appointments, maintaining assigned contact lists, participating in professional associations, hosting lunch-and-learns, and promoting continuing education (CE) courses
  • Support online marketing departments through customer review procurement, contribute content on social media platforms, and assist in creation of blog materials related to the restoration industry.   
  • Complete Emergency Ready Profiles (ERPs) and discuss benefits of emergency event preparation
  • Conduct objective-to-objective daily marketing contacts, build customer relationships and rapport by educating them on the reasons SERVPRO® is the best cleaning and restoration company in the world, compile and maintain center of influence information., identify “Target 25” (Top 25 contacts to develop into clients)
  • Provide owners and marketing managers with one-on-one meetings (closing appointments) with COIs to encourage SERVPRO® referrals
  • Increase sales territory revenue by consistently achieving sales territory goals

Click Here to Apply 

Position Requirements

  • A minimum two years of progressive and responsible business-to-business sales experience
  • Experience with sales and marketing within the service territory 
  • Superb sales, customer service, administrative, verbal, and written communication skills
  • Strong business and financial background and process-and-results-driven attitude
  • Experience in the commercial cleaning and restoration or insurance industry is desired
  • Working knowledge of current business software technologies is required
  • Bachelor’s degree in marketing or business or equivalent experience
  • Ability to successfully complete a background check subject to applicable law

Pay Rate

Competitive base plus commission and increases based on merit.  

For more information on this opportunity and to Apply - CLICK HERE

SERVPRO of South Atlanta: Fire, Biohazard & Vandalism Cleanup Services

2/9/2021 (Permalink)

SERVPRO of South Atlanta is one of the most trusted restoration companies in all of Atlanta. The bottom line is when Fulton County home and business owners need their property restored to preloss condition, on time and on budget, the company they turn to is SERVPRO of South Atlanta. We are a full service, one-stop-shop when it comes to mitigation and restoration services for the greater Atlanta area. We handle water and fire claims every single day and can help home and business owners make informed decisions when it comes to restoring their property. Our goal on every restoration project, whether it's a small toilet leak to a major fire restoration project, we strive to make it “Like it never even happened.”

SERVPRO isn’t just for Water & Fire Claims!

While SERVPRO is proud to be recognized as the industry’s leading name in residential water restoration, we also pride ourselves on offering a wide array of specialized services that allow us to better help our customers mitigate and restore their property after just about any type of storm disaster, fire claim, bio-hazardous or vandalism cleanup situations. With SERVPRO of South Atlanta’s ability to handle any size disaster, you can rest assured that you're in good hands and that your property will be returned to preloss condition.   

Fire & Smoke Damage

*Here are some “Do’s and Don'ts” for fire and smoke damaged properties. Remember SERVPRO always advises home and business owners that have suffered smoke and/or fire damage to consult a licensed and insured fire restoration specialist.

Things NOT TO DO while waiting for help to arrive:

  • Attempt to clean carpet or upholstered furniture without first consulting a restoration professional at SERVPRO of South Atlanta
  • Attempt to wash any walls or painted surfaces without contacting a restoration professional at SERVPRO of South Atlanta.
  • Attempt to clan any electrical office equipment such as computers, printers, phone systems, etc. All units should be powered down until inspected by a restoration professional from SERVPRO of South Atlanta.
  • Operate any electrical fixtures (lights, plugs, etc.) that has been exposed to water from the loss.
  • Launder/dry clean towels, gloves, uniforms, or any other garments. Improper cleaning may set in smoke odors or stains.
  • Allow food or drinks stored in vending machines or other areas that were near the fire or exposed to heat to be consumed.

Things TO DO until help arrives:

  • Wash hands often and consider wearing a respirator as smoke/soot can be hazardous to breathing. 
  • Secure critical and/or sensitive documents.
  • Make sure access is available to all entry and exits around the building
  • Begin prioritizing critical areas to be addressed and cleaned.
  • Limit movement in the property to prevent the spread of soot particles.
  • Shut down all air handlers in the affected areas and consider shutting down units that border the affected area to limit the spread of soot and odor.
  • Ensure all computers, printers, and other electronics are shut down to prevent soot particles from being pulled into the units and increasing damage to devices.

Vandalism Damage

*Here are some “Do’s and Don'ts” for Vandalized properties. Remember SERVPRO always advises home and business owners that suffer property vandalism to consult a licensed and insured vandalism restoration specialist.

Things NOT TO DO while waiting for help to arrive:

  • Attempt to clean spills like ink, towner, paints, etc.
  • Operate equipment or appliances damaged by vandalism.
  • Allow employees or the public to track though any wet or dry spills.
  • Discard items from the damage until SERVPRO of South Atlanta restoration specialists have inventoried and photo documented the damage.

Things TO DO until help arrives:

  • Evaluate damaged areas and determine priority for restoration.
  • Make a list of damages, lost products, etc.
  • Save containers that reveal the ingredients of spilled inks, cleaning products, paints, etc.
  • Sweep or vacuum broken glass from flooring or furnishing where possible.

Harmful Waste (Sewage, Bloodborne Pathogens, etc.)

*Here are some “Do’s and Don'ts” if your property requires biohazard cleanup and/or disposal of hazardous materials. Remember SERVPRO always advises home and business owners to leave biohazard clean up to licensed and insured bioremediation professionals to avoid unneeded health risks.

Things NOT TO DO while waiting for help to arrive:

  • Touch or handle items that might have been in contact with pathogens or otherwise contaminated.
  • Attempt clean-up of any kind.

Things TO DO until help arrives:

  • Call emergency service personnel if the situation is life-threatening.
  • Stay out of affected areas.
  • Treat all bodily fluids as if they are contaminated.

SERVPRO of South Atlanta is locally owned and operated, so we are part of this community too. When you have a smoke or fire damage emergency, we’re already nearby and ready to help. There is no substitute for training and experience. As fire and water damage specialists, our business is built upon fire and water restoration expertise. We have the knowledge and the specialized equipment to get your property back to pre-fire condition. We take pride in being a part of the Atlanta community and want to do our part in making it the best it can be.

Fire Restoration, Vandalism & Biohazard Cleanup Customer Testimonials

Alison P. of College Park, GA - “SERVPRO of South Atlanta really helped me out in a time of need. My house was still smoking when they showed up. They boarded up my fire damaged home and started working on it the very next day. It was a matter of a few short weeks and we were able to return to life as normal with brand new hardwood floors and a fresh paint! I would highly recommend them and will refer my friends and family to SERVPRO of South Atlanta.”

Carey P. of Marietta, GA - “Very pleased with my experience working with SERVPRO of South Atlanta!”

Patrick E. of East Point - “SERVPRO of South Atlanta did a great job cleaning up my kitchen fire. They cleaned and deodorized the entire house, and their construction team did an awesome job remodeling the kitchen and dining room area. Very highly recommended!”

Angela H. of Atlanta, GA - “Thank you to the team for working hard on my mold remediation and packing of my home. My job has been on hold with insurance and when I reached out to SERVPRO of South Atlanta, they sent me to Tiffany and she contacted insurance and got approvals right away for me. Happy Holidays!”

Where is the nearest SERVPRO?

Check Our Online Reviews


*If you’d like some more information on fire restoration or cleaning services check out the following links: “SERVPRO of South Atlanta Treats Your Home Like It's Our Own”; “Why Homeowners Choose SERVPRO of South Atlanta”; “Different Classifications & Types of Water Damage”; SERVPRO of South Atlanta’s Fire Restoration Photo Gallery; SERVPRO of South Atlanta’s Before & After Restoration Photos; SERVPRO of South Atlanta Can Help Your Business Safely Reopen

SERVPRO of South Atlanta Treats Your Home Like It's Our Own

2/2/2021 (Permalink)

SERVPRO of South Atlanta Fire & Water - Cleanup & Restoration SERVPRO of South Atlanta is here 24/7 to help you recover after distaster strikes. Let us make your water or fire claim "Like it never even happened."

At SERVPRO of South Atlanta, we understand that small issues and even minor damage can seem like a big deal when it comes to your home. Your home is truly a reflection of you, your tastes and your personality. Suffering damage to your home can feel like a part of you has been damaged as well. We recognize that water damage or fire losses can make you feel vulnerable, invaded or robbed of part of your life. Your restoration needs are unique. How the damage occurred, the extent of the fire or water damage, and the emotion you experience are all unique factors to take into account when developing a restoration plan of action. When water, fire, or mold damage affects your home, you want it to be restored to preloss condition. You cannot afford to let the value and marketability of your home be affected. SERVPRO of South Atlanta has helped the Fulton County community recover after water, fire or mold damage for years and has professionally restored hundreds of Fulton County residents' homes and businesses.

The SERVPRO of South Atlanta Experience

SERVPRO of South Atlanta is a locally owned and operated Atlanta based company with the resources, experience, and backing of the nation's leading cleaning and restoration franchise system...SERVPRO! SERVPRO of South Atlanta is the trusted choice for hundreds of insurance companies, because they know SERVPRO of South Atlanta has the experience to do the job right the first time. We are proud to serve our local communities in College Park, East Point, and the greater Atlanta area.

When you contact SERVPRO of South Atlanta you can expect:

  • Fast Response...Uniformed technicians will arrive on-site usually within 2 hours of notification.
  • Damage Containment...Timely response can mean the difference between restoring property and replacing it.
  • Extensive Experience...SERVPRO of South Atlanta has been a leading provider of fire and water cleanup and restoration for over seven years.
  • Vast resources...SERVPRO of South Atlanta has large loss capabilities and can handle any fire or water damage-no matter how big.

Performance that results from the best people, training and resources in the business!

“The SERVPRO Advantage”

  • Insurance protection & safety compliance
  • Exclusive products & equipment with extensive training programs
  • Defined work processes, active customer communication, & complete documentation with no surprises
  • Fast, thorough, & safe work completion

Our goal is to make you feel “Like it never even happened.”

We Do Mitigation & Restoration Right!

  • Minimize customer interruptions
  • Complete the job properly
  • Provide regular updates on progress
  • Restore the property to preloss condition *where applicable

SERVPRO of South Atlanta Fire Damage Restoration Customer Testimonials

Sally M. of Atlanta, GA - “Mandy was the first person I talked to at SERVPRO of South Atlanta when I realized that we had a disaster on our hands due to water damage. She answered her phone immediately as she has done every time that I call her, and she is extremely concerned and empathetic, and gets people moving and over to my house promptly as needed. She has been A++++++ to work with!”

Maggie M. of Smyrna, GA - “SERVPRO of South Atlanta has the best customer services!”

Betty F. of Atlanta, GA - “SERVPRO is a lifesaver! They showed up quickly and got to work just as fast. I would highly recommend them to my friends and family. Very trust worthy and capable service technicians!”

Deana M. of Atlanta, GA -  “Great restoration company. I have recommenced then to multiple friends, family and coworkers. Definitely give them a call if you ever need any emergency water or fire restoration.”

Check Our Other Online Reviews

*If you enjoyed this blog or would like to read more blogs on this subject check out SERVPRO of South Atlanta’s Related Restoration Blogs: “Why Homeowners Choose SERVPRO of South Atlanta”; “Frequently Asked Questions About the Certified: SERVPRO Cleaned Program”; “SERVPRO of South Atlanta...Not Just Water!

Why Homeowners Choose SERVPRO of South Atlanta

6/16/2020 (Permalink)

carpet cleaning and water extraction Call SERVPRO of South Atlanta any time day or night...We are here to help 24-hours a day, 365 days a year!

At SERVPRO of South Atlanta we have the knowledge, experience, equipment and expertise to restore your home, business or commercial building after you suffer a loss. No job is too big or too small for SERVPRO. Our professional team is here for you 24 hours a day, 7 days a week, including holidays. Our goal is to help get your life back to normal, quickly restoring your property to preloss condition. From the beginning stages all the way to the final construction, SERVPRO of South Atlanta is here to help every step of the way. 

When disaster strikes, you know who to call, the professionals at SERVPRO of South Atlanta. 

SERVPRO of South Atlanta is your locally owned and operated franchise, backed by the nationally recognized name you have come to know and trust in the restoration and cleanup industry. SERVPRO has over 50 years of experience and has built a rock solid reputation of being the leader in water, fire, mold and storm cleanup and restoration.

SERVPRO of South Atlanta hires only the best! Our team members are some of the most highly trained and experienced water restoration professionals in the South Atlanta area. Along with being IICRC certified, our professional team of technicians have extensive knowledge of the water, fire and mold restoration industry. 

SERVPRO is faster to any size disaster! We have a team on-call at all times of the day and night to respond to your water, fire and storm emergencies. Our certified professional technicians will arrive at your home or business within our 2 hour guaranteed response time. Oftentimes, we are on scene within an hour. Our trucks are fully equipped with everything needed to start the job upon arrival. Including truck mounted and portable water extraction machines and state-of-the-art drying equipment. Arriving fully equipped with all of the essential tools is crucial and can make the difference in a small water cleanup or a major restoration job. 

Our track record of results and doing the job right, the first time, has earned us the reputation of South Atlanta's premier restoration company.  SERVPRO is the preferred vendor of almost every major insurance company. We have built professional working relationships with many of the insurance adjusters and agents in the Atlanta area. SERVPRO of South Atlanta will work hand and hand with you, your adjuster and your insurance company, walking you through every step of the way. We are here to make the restoration process run as smoothly as possible for our most valued client, you. 

We understand this may feel like a confusing and stressful time. At SERVPRO of South Atlanta we get phone calls every single day from home and business owners just like you, and we are here to help. Our experts will give you the guidance and reassurance through every step of the cleanup and restoration process. Always treating you, your property and your belongings with the utmost respect. From the very first call to the last day of final construction, SERVPRO is on your side. You will receive nothing but the top notch professional service that SERVPRO is recognized for nationwide.

*Check out some of our other Why SERVPRO of South Atlanta Blogs:"SERVPRO of South Atlanta...Not Just Water!"; "Frequently Asked Questions About the Certified: SERVPRO Cleaned Program"

Frequently Asked Questions About the Certified: SERVPRO Cleaned Program

6/2/2020 (Permalink)

Certified: SERVPRO Cleaned program info table topper If your interested in a proactive cleaning plan call SERVPRO of South Atlanta today! We can help you reopen your business safely.

As your favorite stores and businesses are beginning to open up their doors, we are offering them an additional step to help ensure your confidence with a higher cleaning standard, Certified: SERVPRO Cleaned. Beyond the standard cleaning protocols we know your business is implementing, take an additional step to make sure all your locations have received a higher cleaning standard with the Certified: SERVPRO Cleaned program. Show employees and customers you've chosen the highest level of cleaning. Our new Certified: SERVPRO Cleaned program is a weekly viral pathogen cleaning service, designed just for your business. For details and registration, CLICK HERE

The Certified: SERVPRO Cleaned (CSC) program is designed to provide our communities with a way to know that a structure has been cleaned, sanitized and disinfected to minimize harmful pathogens. If a structure is sanitized and disinfected as part of the CSC program, a window decal shield will be left at the structure as well as a separate window decal which should be dated by the franchise to let everyone know when it was last sanitized and disinfected. This can be scheduled as a one time or a recurring service. 

Here is a list of frequently asked questions about the CSC program:

  • What is Certified: SERVPRO Cleaned? 
    • Certified: SERVPRO Cleaned is a proactive viral pathogen cleaning process that SERVPRO franchises nationwide are beginning to offer to our commercial and residential clients. 
  • Can you explain the process of proactive cleaning?
  • How often do I need cleaning performed?
    • That will vary by location, foot traffic, and activity of occupants. We can set up a recurring cleaning schedule to fit the needs of any location.
  • When can you perform these services?
    • Our Certified: SERVPRO Cleaned crews are available 24/7. Our job file coordinator will ask you for some basic information and can schedule a time that is convenient for you and fits your schedule.
  • How much does proactive cleaning cost?
    • Our pricing for proactive viral pathogen cleaning is based on square footage. For a quotable price, we can schedule one of our Certified: SERVPRO Cleaned crews to visit your location and create an accurate estimate.
  • What type of cleaning products are you using?
    • We only use EPA registered disinfectants for proactive pathogen cleaning.
  • How long is a proactive cleaning effective?
    • After a structure is Certified: SERVPRO Cleaned, maintaining that level of clean is dependent on occupants in the structure and how closely they follow health and safety protocols. We can schedule a recurring cleaning regimen to ensure that your location maintains that level of clean going forward.
  • What are your safety protocols?
    • Our Certified: SERVPRO Cleaned crews follow all safety protocols and social distancing guidelines dictated by local, state, and federal guidelines to ensure the health and safety of all involved individuals.
  • How long will it take to perform the proactive cleaning?
    • Service time varies on size and complexity of the structure. We can dispatch one of our Certified: SERVPRO Cleaned crews to your location. Once on site, they will be able give you a better sense of how long it will take to perform the cleaning.
  • Is there anything I should do in between scheduled Certified: SERVPRO Cleanings?
    • Continue with your regular janitorial services. If you would like, we can change your recurring schedule to better accommodate your unique needs or can change the frequency of cleanings.
  • Is it safe to be in the structure when it is being cleaned?
    • We recommend that the structure is empty when we perform the cleaning.
  • How long do I have to wait to return to the structure?
    • Our EPA registered disinfectants have a dwell time of about 10-15 minutes. After that dwell time, it is completely safe to reenter the structure.

The world has changed what it means to be clean, so let customers and employees know that SERVPRO of South Atlanta, Georgia’s best choice in cleanup and restoration, has sanitized, disinfected and treated highly touchable surfaces at your business. SERVPRO of of Marietta West wants you to feel comfortable in your place of business. That’s why the nation’s #1 choice in water restoration, can now provide you with proactive cleanings, a higher cleaning standard for the recent trying times everyone is adjusting to. Look for the Certified: SERVPRO Cleaned seal outside all participating locations, and you can rest at ease knowing the facility has been cleaned, disinfected and sanitized by the best in the business. For more details, visit www.SERVPROsouthatlanta.com/contact/contactus

*The CSC program is also available for residential service

Check out some of our previous blogs about the Certified: SERVPRO Cleaned (CSC) program:

SERVPRO of South Atlanta is Here to Help During This Time of Need

4/10/2020 (Permalink)

SERVPRO of South Atlanta is here to help We can help minimize the spread of germs with proactive cleaning! We’re trained to adhere to the highest cleaning and sanitization standards.

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Contact us today for a proactive cleaning

If your home or business needs deep cleaning services, call the experts today

– SERVPRO of South Atlanta (404) 505-1760 –

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

SERVPRO of South Atlanta...Not Just Water!

3/25/2020 (Permalink)

technician talking with homeowner SERVPRO of South Atlanta is open 24-hours a day, seven days a week. Give us a call today (404) 505-1760!

You probably already know SERVPRO of South Atlanta handles water restoration, but did you know we offer other services such as fire and smoke damage restoration, emergency storm damage mitigation, biohazard cleanup and mold remediation?  

SERVPRO of South Atlanta has been in the restoration business for over 55 years. We not only have the certifications but the years of experience to help serve our customers and our community in some of the most hectic and unnerving times of their lives.  

What do I do if I have a house fire?

A house fire is a very scary event that can shake even the most prepared homeowner. It's important to know what to do if it ever happens to you. Obviously, you should first call 911 and get yourself and your family checked out by medical personnel. Your second call should be to the leader in the restoration industry, SERVPRO of South Atlanta.You will also want to take as many pictures and videos as you can to document damages. These will be helpful for your claims adjuster, should you need to file a claim, as well as the content department of SERVPRO of South Atlanta to restore your belongings back to their pre-fire state.  

What do I do if my home experiences storm damage?

Emergency service is what we do! As a homeowner, you have a responsibility to minimize the damage after it happens. That is where we come in to help!  We are experts in the first steps of storm damage relief. From the initial board-up step, to the clean up process, to getting you back to normal through our construction department, we are the leading experts in the country!

What do I do if I see mold in my home?

You see mold in your home, your first inclination is probably going to be to clean it right? Did you know you may be spreading it throughout your home by doing that? Mold spores are airborne, so if you don't contain it, you could be spreading it! That’s why contacting SERVPRO of South Atlanta would be the best option for you. We will come out to your home to do an inspection and put together the best course of action to help you deal with the situation, regardless of whether you involve your insurance company or not. After all, we are one of the leading SERVPRO’s in the Atlanta Metro area when it comes to mold remediation!

What is Biohazard Cleanup?

Bio-hazardous waste includes any waste product that is at risk of carrying pathogens of any kind that could be harmful to humans, animals, or the environment. According to the Fred Hutchinson Cancer Research Center, bio-hazardous waste is "any waste containing infectious materials or potentially infectious substances such as blood. As an industry leader in bio-hazardous cleanup SERVPRO of South Atlanta adheres to all industry standards to effectively decontaminate and clean up these types of situations. Whether you are facing an unattended death, blood spill or other trauma cleanup, SERVPRO of South Atlanta will be there to assist you in the most professional manner possible.  

Should you or anyone you know ever find yourselves in a situation where you need any type of emergency services, we hope that SERVPRO of South Atlanta will be your go to restoration company.  We will be happy to assist you in any way possible and make it “Like it never even happened.”