Recent Water Damage Posts

The Dangers of Leaving a Leak Untreated | SERVPRO of South Atlanta

7/20/2022 (Permalink)

Gloved hands inspecting a leak If a little leak turns into a water disaster in your home, SERVPRO of South Atlanta will help you repair the damage.

The Dangers of Leaving a Leak Untreated | SERVPRO of South Atlanta 

When you first notice the signs of a leak in your home, it’s easy to dismiss them. You might be concerned about this seemingly tiny leak, but you might not think to repair it right away. 

That decision could have disastrous consequences and result in a variety of disasters in your home. 

Knowing what a little leak can cause will help you better understand why you should fix it before it gets out of hand. 

Where Do Leaks Emerge? 

Before we go over some of the dangers that a leak might cause, let’s take a look at where you might find water dripping in your Atlanta home: 

Clogged pipes are a common source of leaks within the home. Backed-up pipes can occur in rooms such as your bathroom or kitchen. Debris, hair, soap scum and grease are all possible causes of a clogged pipe

Supply line leaks are another cause of leaks in the home. Supply line leaks occur when corroded pipes give way, resulting in water leaks in places where you may not notice until the leak has progressed. 

Appliance malfunctions can cause leaks, as well. Your washer or dishwasher can leak when equipment fails, a hose loosens or water drips from the appliance’s water supply. Toilets can lead to devastating leakage too when water drips from the base due to a broken seal. 

The Dangers of Waiting to Repair a Leak 

Now that we’ve talked about where you might find a leak, let’s talk about why you need to have it repaired immediately. Standing water isn’t the only danger—you might also see… 

Mold growth. Mold is one of the most dangerous consequences of a leak, and if left unchecked, it can lead to structural problems! When a leak forms, mold can begin to grow quickly when conditions are right, and it could pop up in areas you may not notice at first. 

Electrical hazards. We all know water and electricity don’t get along too well! Water can drip down into electrical sockets, light fixtures or your fuse box. A leak can cause short circuits and electrical failure, leading to another dangerous disaster: an electrical fire

Ruined infrastructure. Leaks can have a disastrous impact on the structural integrity of your home. Discoloration can occur on your ceilings and walls. Any type of wood flooring has the potential to warp and deteriorate over time. If you detect odors, peeling paint, cracks or damp spots on your ceilings, walls or flooring, it’s probably time to get that leak fixed!

If a little leak turns into a water disaster in your home, SERVPRO of South Atlanta will help you repair the damage. We specialize in restoring damage caused by water emergencies. Contact Us to begin the restoration process right away.

How Water Damage Progresses Over Time | SERVPRO of South Atlanta

4/25/2022 (Permalink)

a bathroom sink showing signs of a water leak No matter the damage sustained, SERVPRO of South Atlanta has the tools and team to help your home return to a normal state quickly.

Take a look around your home. Do you notice anything that seems out of place? Perhaps you spot a small water spot on the ceiling.

It may seem like a minor issue with little connection to the rest of your home. However, small water issues like this or even a leaky faucet can cause catastrophic damage over time.

An average household leak can waste up to 10,000 gallons of water in a year, and you never know exactly where that water is traveling to in your home.

Water damage progresses rapidly, seeping into floors, walls and soft surfaces. That’s why it is crucial to address the issue right away to produce the best results.

Here’s what you need to know about the timeline of water damage:

In the First 24 Hours

When you live in a house, there is a one in four chance of a flood damaging it within a 30-year period in a high-risk area. Knowing what to do next is essential.

The first 24 to 48 hours after flooding or water damage in your South Atlanta home are crucial. Certain items will immediately fall victim to water’s disastrous effects.

This could include anything from personal belongings like books and photographs to soft furnishings and upholstery. All of these items are especially prone to warping and ruin. Additionally, mold can begin to develop within this timeframe. That’s why it’s important to act swiftly.

SERVPRO’s expertise and “restore vs. replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. If any materials cannot be successfully restored, this will be communicated to you. These materials are typically removed as soon as possible to expedite the drying of all restorable materials.

Within the First Week

We want to tackle the water damage in your home as soon as possible because within the first 24 hours, water damage will already be taking hold of your home. Mold can spread like wildfire with excessive moisture, and as mold sets in, it can damage your home’s structure.

Additionally, porous surfaces, such as wood surfaces and walls, will become increasingly compromised, and metal surfaces will start corroding.

After One Week

The best approach is to avoid letting moisture sit in your home because water damage progresses so quickly and some of the effects may be irreversible.

As time goes on, the costs and efforts required to restore the structure will increase significantly, and the risks associated with structural damage are greater.

How SERVPRO Will Help

SERVPRO’s restoration process begins with the first call, preferably within the first 24 hours. Service work normally starts with a thorough extraction of water. This helps prevent the spread of water in the structure and reduces drying time.

Mostly likely, floors, furniture and other belongings will require cleaning, sanitizing and deodorization. After the bulk of the water has been removed, our specialists will use industry-leading drying equipment to remove the water and moisture you can’t see.

After these initial steps, your home may need construction work to get your property back to its preloss condition. This step could include minor repairs or rebuilding entire areas of your home.

We can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. SERVPRO will keep you up to date on every step and have you back in your home or business in no time.

Regardless of the type of water damage sustained, SERVPRO of South Atlanta has the tools and teams to help your home or business recover. Call (404) 592-9634 or Contact us 247 when you need a dependable team to help you recover.

How to React to Water Damage vs. Flood Damage | SERVPRO of South Atlanta

2/23/2022 (Permalink)

car driving through flooded street No matter what type of water damage you experience, you can call SERVPRO of South Atlanta 24/7 for water damage restoration and cleanup.

Water damage is not something that you ever want to find in your home, regardless of the source that it comes from. However, unfortunately, it is a risk that is prevalent—whether you live in a known floodplain or not, flash floods, leaks and burst pipes are still a very real threat that homeowners should be prepared for.

While water damage may feel unpredictable, one of the best things a homeowner can do is understand the difference between water and flood damage and how to react to each. While they are similar in nature, they require different responses and restoration techniques that are important to note.

The Difference Between Water Damage and Flood Damage

Water damage and flood damage are both results of water being where it shouldn’t, but for different reasons. In most scenarios, water damage occurs when water does not come into contact with the ground before it comes into contact with your home. Common sources of water damage include leaks, plumbing issues or faulty external seals around the house.

Flood damage, on the other hand, is caused by some sort of groundwater and can occur in or outside of a floodplain. This can be water from rising streams, ponds or rivers, water from improperly functioning storm drains or water that is from a flash flood.

Flood water tends to be more dangerous than general water damage, because it can be contaminated with chemicals, wastewater and electricity, which means contact should be avoided if it is possible to do so.

How to React to Water Damage and Flood Damage

If you have water damage or flood damage in your home, it is important to react quickly to mitigate any further issues. In both scenarios, you will want to contact your insurance company right away—homeowners insurance will typically cover water damages, while a separate flood insurance policy is required for that damage to be covered.

In flooding scenarios, you will want to check with local authorities before re-entering your home to make sure it is safe to do so. From there, it is important to start the drying and restoration process right away so you can mitigate any further damages from occurring.

*If your home has experienced water damage, either from a flood or from general water damage, SERVPRO of South Atlanta is here to help. Get in touch with us today at (404) 505-1760 or visit to learn more about our processes.

From Reaching Out to Reconstruction, SERVPRO Sees You Through Water Damage | SERVPRO of South Atlanta

1/7/2022 (Permalink)

A house floating in a large body of water When water damage strikes, make the call to SERVPRO of South Atlanta for A-to-Z cleanup and restoration.

It happens multiple times a minute—a pipe bursts, a basement gets flooded or a washing machine hose goes berserk. Some 14,000 times a day on average, some homeowner in the U.S. is surprised with a water damage incident. That’s like every citizen of two mid-sized cities springing a leak, every day.

It could happen to you someday, though we certainly hope it doesn’t. But if you need us one fateful day, this is what you can expect.

  • Emergency Contact - When you call us in a huff, we’ll calmly talk you through a few questions to help us get a good feel for what’s going on. Then we’ll set up a time soon after to come inspect the site ourselves.
  • Inspection and Water Damage Assessment - Now that we’re on the scene, we can fully assess the situation, inspect your property and finish up the restoration plan. We’ll also give you a heads up about any safety or health hazards caused by the water, and we’ll determine what can be restored versus what may need replacement.
  • Water Removal - We didn’t bring these big pump trucks for nothing. We’ll get to work extracting the massive amounts of water your incident may have spilled into your life.
  • Damaged Material Removal - Once the water level is managed, we can safely haul away the items we discussed with you that are going to need to be replaced. This will give us more room to work and keep dripping items out of the way for the drying process.
  • Cleaning, Sanitizing and Deodorization - Water can stain and bring all sorts of filth into your home, and we won’t let it sit around. We’ll clean and disinfect everything from floors to personal belongings using specially formulated products and proprietary techniques to restore the shine and cleanliness of every last item.
  • Drying - There’s a limited time after water damage before mold starts to grow, and it’s the excess moisture in the air and on organic surfaces that lets it happen. We’ll use our HEPA vacuums and specialized equipment to remove every molecule of unnecessary wetness from your home and surfaces.
  • Monitoring - Your expert SERVPRO team will be in touch daily to make sure everything is drying properly and ensure everything is performing as it should, making any adjustments along the way needed to increase efficiency.
  • Repairs and Construction - From here, you may need some reconstruction to restore your home back to preloss conditions. Fortunately, you needn’t look any further than the crew already on site. Your SERVPRO team will handle it all, down to the last coat of paint.

When water damage strikes, make the call to SERVPRO of South Atlanta for A-to-Z cleanup and restoration. We’ll make your damaged property look “Like it never even happened.”

Let's Talk Numbers and Water Damage | SERVPRO of South Atlanta

12/9/2021 (Permalink)

the underside of a sink showing water damage from leaking pipes If water damage catches you off-guard and leaves you all wet, you’ve got help on your side. Contact SERVPRO of South Atlanta.

To see your home in any kind of disarray is very disheartening. But as homeowners, we know that unexpected things happen all the time. You can do things to help prepare your home for anything that might come your way, but the odds are at some point you are likely going to incur some kind of water damage. You can do your part to protect your home by ensuring that your pipes and appliances are well-equipped and maintained. And while this won’t guarantee you won’t receive water damage, it sure can help.

| 24% | 

This is the percentage of all home insurance claims caused by water damage. That means that one out of every 50 homeowners will file a water claim in a given year.

| 48 HR | 

Water damage can turn into other damages that can become quite costly. It only takes 48 hours before the water damage can cause mold in your home. When it comes to water damage, quick cleanup is of the utmost importance.

| 98% |

If you own a home with a basement, you might find this statistic a little scary! Homeowners who have a home with a basement have a 98% chance of experiencing water damage.

| $10,234 | 

Water damage can affect your possessions, but it can also cause major structural damage to your home. This is the amount of the average insurance claim for water damage.

| 14,000 | 

You might find this one shocking! This is how many water damage emergencies are reported every day. That means that every six seconds there’s a newly burst pipe or a leaky appliance that has caused chaos.

| 13,000,000,000 | 

$13 billion is the average amount of water damages paid out each year. And this is only for the United States! Can you imagine what this number would be if it included other countries?

While these numbers can be quite shocking, don’t let them worry you too much. Most water damage is preventable as long as you keep up with the maintenance of your home. Simple tasks like replacing pipes or hoses can help you defy the odds of becoming a water damage statistic.

If water damage catches you off-guard and leaves your home or commercial property all wet, you’ve got help on your side…SERVPRO of South Atlanta! Contact us at(404) 505-1760 or visit for more information on our residential and commercial water restoration services. We’re here to help 24-hours a day so if you experience water damage call us immediately so you can see how we quickly and fully restore water damage to your home or business.

How to Know if You Need a Water Restoration Team for Your Home | SERVPRO of South Atlanta

11/2/2021 (Permalink)

mold growth on window seal Call SERVPRO of South Atlanta is your home or business suffers water damage. We make water damage "Like it never even happened."

While water damage is something that no homeowner would like to experience, unfortunately, it is something that many people will have to deal with at some point or another. Water is a powerful force, and over time, it can make its way into a variety of areas and create little leaks that can cause big issues.

If you suspect you have water damage on your hands, knowing what to do about it is key. Acting fast is one of the best ways to reduce the damage that water can cause in your home, as any issues will become exacerbated with time.

So, how do you know when to call in a professional to take a look at your water damage? Watch out for the tell-tale signs listed below.

How Will I Know if I Should Call in Professionals for My Water Damage?

| You Suspect Mold is Growing | While water damage is inconvenient by itself, mold growth can make any issue far worse for your household. Mold is linked to serious health effects, and to properly get rid of it, you have to get a professional mold remediation team on the case. Signs of mold include musty odors and discoloration that appears to be getting larger with time, so if you notice any of these, be sure to call in a professional.

| You Have a Hunch About Hidden Water Damage | Water damage can hide in a variety of places, and not all of them will be immediately evident. Because water damage is so sneaky, it can be hidden behind walls, under appliances and in the structural elements of a home. Professional water restoration teams will come equipped with moisture detection equipment so they can determine exactly where the water damage might be hiding.

| You Have a Basement or Crawlspace With Moisture Issues | Unfortunately, because water can work its way into the tiniest of areas, water damage can return time and time again. If you are struggling with water damage around your home’s foundation, having it properly handled is a must—not only can this impact the structural integrity of your home, but it can also lead to a repeat issue if it is not handled properly the first time.

*If you live in the Atlanta Metro, and have a water, fire or mold issue that needs professional restoration attention, you can count on SERVPRO of South Atlanta. Get in touch with us today at (404) 505-1760 or visit to learn more about our services.

Do You Know the Signs of Household Water Damage? | SERVPRO of South Atlanta

9/23/2021 (Permalink)

removing water damaged hardwood floors SERVPRO of South Atlanta is a 24-hour emergency service water restoration company. We have technician in the field 24/7 to better serve our community!

Water damage can mean a lot of things when it comes to the household. While water damage is often caused by obvious culprits, such as a flood or a leaking water pipe, there are also sneakier ways that water damage can creep into your Atlanta home that may not be quite as evident if you are not sure what to look for.

Water damage is an issue that should be addressed as quickly as possible, as it will only continue to worsen if left untreated. Therefore, it is important for homeowners to understand how to spot water damage, even if it is sneaky, so they can quickly have the issue addressed.

Read on for our top tips to keep in mind for spotting water damage quickly.

How to Identify Signs of Household Water Damage

| Pay Attention to How Things Smell | 

Homes carry a lot of odors through the air, and water damage is no exception. The smell of water damage is quite distinct once you know what to look for—caused by mold and mildew growth, it will often smell musty, stagnant and even a little bit sweet. If you notice this odor anywhere in your house, you may have water damage on your hands.

| Keep an Eye Out for Ceiling Stains |

If you notice a sudden splotch on your home’s ceiling, that is a clear sign that something is amiss. Brown or copper-colored ceiling stains are often sure indicators that something is leaking from above, whether that be the roof, a pipe that runs through the ceiling or a fixture in an upstairs bathroom or laundry room.

| Soft Spots in the Floors |

Often, water damage will not be evident on the floor, but it can begin to seep into the subfloor below and cause serious damage. Subfloor is designed to be rather absorbent, which means that it will soften and yield if water damage is present. This might lead to floors that feel a little extra soft, springy or spongey when walked on, which is another important thing to watch out for.

*If you suspect that your home has a problem with water damage, you can count on SERVPRO of South Atlanta to help. We are local to your area and are here to help 24/7. Contact SERVPRO of South Atlanta at (404) 505-1760 or visit for more information on residential water damage restoration.

When Water Lurks Where It Should Not | SERVPRO of South Atlanta

9/13/2021 (Permalink)

a leak in ceiling creating water lines running down an interior wall A water leak can turn into a big problem. Contact the SERVPRO of South Atlanta team if you are dealing with water damage...large or small!

Today the comforts of home are all around us and water is one of the things that makes life so much easier. Think of life before indoor plumbing and all the modern conveniences we take for granted. We have cold and hot water on demand, not to mention indoor bathrooms! But along with today’s conveniences, we also have to contend with potential water disasters.

Educating yourself about the systems of your home designed to reduce or eliminate the possibility of water getting outside of its designated location is a smart thing to do. Let’s look at a few of the most common sources of home water damage:

  • Sinks and Drains - Sinks and drains have multiple locations where water can escape. Supply lines into the faucets, sink adhesive and caulking, and the drain line from the sink are all locations where water can leak.
  • Garbage Disposals - Garbage disposals are a great invention and definitely increase the convenience factor in the kitchen. However, occasionally, they can leak. Over time, the connections can corrode and seals can break down. Check out these tips about why your garbage disposal may be leaking.
  • Downspouts and Gutters - Downspouts and gutters can cause great damage if they are not installed properly or become obstructed. Leaves and other debris caught in the gutters of a home can quickly destroy a roof. Water backs up under the edge of your roof and finds its way into the attic and down your walls, peeling paint, ruining drywall and rotting beams. Gutters should be sloped toward the downspout to ensure proper flow.
  • Vent Boots - The vent boot seals the plumbing vent pipes that protrude through the roof to vent sewer gases. These are designed to last about 15 years and should be inspected regularly for damage.
  • Septic Tank Solidification -  Over time, some septic tanks can solidify. Usually a professional will have to come out and empty the septic tank to get it back in working condition. If your home uses a municipal sewer system, this is one water disaster problem you are immune to.
  • Crawlspace Drainage and Moisture - Today, most crawlspaces are required to have a vapor barrier to help prevent condensation from forming because of the difference in ground temperature and the air. Keeping moisture from the crawlspace is key to preventing mold growth. While mold isn’t water damage, it’s a byproduct of “water where it shouldn’t be.”

All of these systems work together to keep your home free of water damage. Catching the signs of impending water damage early can help you avoid major repairs and associated bills.

If your home experiences a water leak, you’ve got the best water restoration team in the business on your side...SERVPRO of South Atlanta! Contact SERVPRO of South Atlanta today at (404) 505-1760 so we can get help on the way or visit for more information.

Why Cleaning Your Gutters Regularly is so Important | SERVPRO of South Atlanta

9/2/2021 (Permalink)

cleaning leaf filled gutters Whether its a roof leak from clogged gutters or a toilet backup water that floods your bathroom...SERVPRO of South Atlanta is here to help!

Cleaning your gutters is something that you may not think about all that often, but did you know that it is more than simply a household chore? Cleaning out your gutters as soon as they need it is a key way that you can prevent water damage to your Atlanta home by ensuring any rainfall is properly drained away.

By keeping up with this household task, you can be sure that you are not causing any unnecessary damage to your home and are doing what you can to prevent water damage from becoming a costly and complicated problem.

How Often Should I Clean My Gutters?

Typically, gutters should be cleaned every six months, which most homeowners do in the spring and fall seasons. However, if you have a lot of tree coverage around your home, you should be sure to check in on them more frequently—debris such as leaves and sticks getting caught in the gutters and downspouts are common causes of harmful clogs.

How Do Clogged Gutters Cause Household Water Damage?

  • Water Damage to Your Home’s Foundation | If your gutters are clogged to the point where they can’t drain water away fast enough during a period of rainfall, then the water will begin to spill over the sides—which would put it landing directly adjacent to your foundation. This can lead to serious water damage as the water may seep toward the foundation instead of being routed away from it.
  • Water Damage to Your Home’s Roof | If the water is allowed to sit inside of the gutters for an extended period of time, it can cause the edges of your home’s roof to begin to rot. Where theroof meets the gutter can be a vulnerable spot, and if water is allowed to seep in you may end up having to replace shingles and even the OSB boards underneath.
  • Water Damage to Your Siding | Clogged gutters can leak down the side of your home, putting an unnecessary amount of water onto your siding, window frames and door frames. This can lead to damage in the areas that are taxed the most, requiring you to replace them and fully repair the water damage before it worsens.

*If you need help with water damage, you can depend on SERVPRO of South Atlanta! Contact us today at (404) 505-1760 to learn more about the water damage services we offer and how we can help—we are here 24/7 to take your call.

How to Stay Safe in the Event of Flooding | SERVPRO of South Atlanta

8/23/2021 (Permalink)

SUV driving through high water levels SERVPRO of South Atlanta is here to help restore your property if storm or flood damage happens. Give us a call at 404-505-1760 day or night!

An Atlanta flooding event is extremely concerning for multiple reasons. Not only is the initial damage to your home and property alarming, but floods can also cause major threats to the safety of you and your family for a variety of reasons. In fact, flooding is one of the leading causes of deaths related to severe weather, mainly due to how quickly floodwaters can move.

If you live in an area of Atlanta that is prone to flooding or you simply want to make sure you are prepared, it is important to understand all the dangers that flooding can present so you are aware of what precautions to take to keep yourself safe.

| What to Do if a Flood Is Possible |

If there is a flood watch or warning in your area, it is vital to begin taking precautions right away so you are prepared in case the flooding begins to impact you. Stay tuned into local weather authorities for current updates, and move to higher ground if you are in an area that commonly floods. Additionally, it is wise to fill up containers with water from your taps—in the event of widespread flooding, drinking water can become contaminated.

| What to Do During Flooding |

If it is safe to do so, it is wise to turn off your electricity, water and gas mains if flooding begins. Be sure to gather your emergency kit for your family in case you need to evacuate to higher ground. If you are in a vehicle, never attempt to drive over a flooded roadway and never attempt to cross flood water on foot. If you need to evacuate, local authorities should tell you what direction to head in.

| What to Do After a Flood |

After a flood, there are many different types of damages to take into account. Avoid coming in contact with floodwater, as it can be contaminated and potentially electrically charged. Additionally, check with local authorities before utilizing tap water, as it can become contaminated. Wait until you receive the green light from authorities before returning home if you have had to evacuate and do not come into contact with any objects that flood water has soaked.

*If you have flood damage, you can count on SERVPRO of South Atlanta to help you quickly. We are here 24/7 to assist you with the restoration process. Contact us today to learn more about our processes or to report damage.

Why SERVPRO is the Right Choice to Handle Your Water Damage Restoration | SERVPRO of South Atlanta

7/11/2021 (Permalink)

water damaged sheetrock or drywall If your Atlanta home has suffered water damage call SERVPRO of South Atlanta at 404-505-1760. We are here to help 24-hours a day!

Experiencing water damage is never a welcome surprise for an Atlanta homeowner, but when you do discover it, it is vital that you act fast in order to mitigate the issue. Mold and mildew can quickly begin to grow in areas that have been damaged by water, and the longer they are allowed to fester, the worse the issue can become.

When you are determining what company to use for water damage restoration, it is vital that you use one that truly understands what the process takes and how to properly dry out the area so no issues arise in the future.

Why You Should Choose Us to Handle Water Damage Restoration

| SERVPRO of South Atlanta Understands That Time Is of the Essence |

As previously mentioned, mold and mildew can quickly begin growing in a water damaged area—in some cases, it can start in as little as 24 hours. Additionally, if you discover water damage, you will want to take action quickly so you can regain a sense of normalcy in your home. That is why SERVPRO of South Atlanta is here for you at any hour of the day or night. You can call us any time and receive a rapid response from our expert technicians who are ready to get to work.

| SERVPRO of South Atlanta Understand Water Damage Types |

Not all water damage is created equal, and unfortunately, water damage from flooding or other contaminated sources will create a lot more headache than clean water leaks. We understand how to handle all the different types of water damage, and are fully equipped with cleaning and sanitizing tools to mitigate any contamination issues that may have been caused by the damage.

| SERVPRO of South Atlanta Focus on a Restoration Mindset |

There is a reason we emphasize our restoration process, and that is because we prioritize restoration over replacement whenever it is possible to do so. Restoring your home and belongings is typically much more cost-effective for homeowners, keeping insurance premiums down and returning your home to the way it was before the damages instead of doing a complete overhaul.

*If you need help with water damage or other types of restoration, you can count on us. Contact us at any hour to report damages at (404) 505-1760 or to learn more about our restoration process.

Common Indicators of Water Damage in Basements | SERVPRO of South Atlanta

5/25/2021 (Permalink)

a grey basement showing signs of water damage SERVPRO of South Atlanta is a full restoration company. Our team of experts are on call and ready to help you determine the best course of action.

If you have lived in a home with a basement, you understand what a great resource they can be for homeowners. Not only can they serve as storage, as a solid storm shelter or as a laundry room, but they can also give you more living space if you are able to finish them out.

For all their good qualities, basements do not come without drawbacks—namely, water damage. Basements have become synonymous with water damage, and while they are certainly prone to it, water damage in the basement does not have to be a fact of life.

As a homeowner, you can educate yourself on what signs of water damage to watch out for so you can tackle any water damage issues that arise in a quick manner. Read on for all of our tips!

Tips for Discovering Basement Water Damage

Unpleasant & Musky Odors - Though the water that is working its way into your basement may not be dirty itself, as it soaks the areas of your basement and then evaporates, it can leave a musty and unpleasant odor behind. Many people think that this is just the way that basements smell, but really, they only do if mold and mildew are present. Even if you can’t find signs of mold in your basement, if you notice these smells, it is best to call the pros to take a look.

Flaking Paint on Masonry or Walls - If you are a savvy, DIY-focused homeowner, solving problems on your own is likely second nature—but water damage is not that easy. Many people have the misconception that waterproof paint will protect their basement from water damage, but that is unfortunately not the case. Water will certainly find its way in, whether it's through another entry point or just through the paint itself. If you notice paint that is bubbling, peeling or coming off the walls, that may be an indicator of water damage.

Foundational Cracks - It is normal for homes—especially older ones—to shift over time, but anything larger than a hairline crack should be taken seriously. Cracks can arise in any surface, from the ceiling to the floor to the walls, and can even let more water in over time. If you notice large cracks anywhere in your basement, it is likely a good time to call the pros.

*If you notice any of these signs in your Atlanta basement, let SERVPRO of South Atlanta take a look. Our expert water restoration technicians can help you determine what is causing these issues and how to treat it properly. Call SERVPRO of South Atlanta at (404) 505-1760 or click here and one of our loss coordinators will contact you as soon a possible.

Sometimes It's the Water You Don't See That Causes the Most Damage

4/26/2021 (Permalink)

Common house hold building materials affected by water damage SERVPRO of South Atlanta is her to help 24/7 and can provide emergency water extraction and drying services anytime day or night!

Your home is your safe haven, your place of rest. But when water begins leaking, even small leaks in areas you can’t see, your home could quickly become a source of stress. The possibility of potentially harmful mold, rot and unseen damage may affect the value of your home and the health of loved ones.

SERVPRO of South Atlanta understands how disruptive water damages can be for your entire family and will help ensure the water is identified, regardless of where it hides. That’s why we offer 24-hour emergency service by highly trained, uniformed restoration professionals. With top of the line equipment and time-tested cleanup and restoration techniques, SERVPRO of South Atlanta has the expertise to help make your house feel like home again.

After all, when it comes to your home and your family, even a small disaster can feel like huge problems. So if a water damage occurs in your Atlanta home, just call SERVPRO of South Atlanta at (404) 505-1760 or visit and one of our trained professionals will contact you ASAP! We’ll be there to help make it “Like it never even happened.”

SERVPRO of South Atlanta Restoration Professionals

A mop and common household cleaning products may not be enough to thoroughly clean unseen water intrusions. SERVPRO of South Atlanta professionals are trained to safely clean and restore your home, utilizing following procedures:

  • Identify the Source/Type of Water 
  • Measure Temperature & Humidity for Drying Analysis
  • Survey the Extent of Damage & Inspect the Premises for Hidden Moisture
  • Perform Emergency Water Extraction
  • Move & Block Furniture & Contents
  • Inspect Carpet Pad/Carpet & Provide Service
  • Apply Necessary Disinfectant & Deodorizer Treatments
  • Utilize Advanced Drying & Monitoring Equipment
  • Dispose of Debris

A Small Leak Could Be A Big Problem

There is no such thing as a small disaster, especially when a small leak no could grow into a big claim later. Unseen water can soak through walls, seep through carpet and pool on subfloors, causing major problems over time. Instead of trusting untrained eyes, help ensure the value of your Atlanta home by calling SERVPRO of South Atlanta today! We have the equipment, training and experience to find and dry unseen water before secondary damages set in. To help small leaks from becoming big problems, call SERVPRO of South Atlanta at (404) 505-1760 or visit for more information.

The science of drying water-damaged homes can be complicated. When your home is suffering from leaks, even the small annoying variety, you want solutions. SERVPRO of South Atlanta can be your one-stop-shop solution. With the training and equipment to monitor and remediate your water damage, we have the science of drying down to an art form. Call SERVPRO of South Atlanta if your home has suffered even a small water loss, so our professionals can give you the peace of mind of knowing there is no hidden water damage.

Check-Out SERVPRO of South Atlanta’s Great Customer Reviews

Water Damage Testimonials

Lindsey P. of Woodstock, GA - “SERVPRO of South Atlanta did a GREAT JOB for us!!! We came home to massive water damage and called Mandy, who took the reins and made a stressful situation a million times better. The team was great, responsive, professional and trustworthy. I have them saved to my phone in case anyone we know ever finds themselves in the same situation. Thank you Mandy and team!!!!”

Carol G. of Atlanta, GA - “Everyone was great and a good group of workers. I would highly recommend SERVPRO of South Atlanta!”

Phil A. of College Park, GA - “SERVPRO of South Atlanta did a great job helping me out! The crew was polite and courteous. If any of my friends or family have a sewage backup in their homes, I will tell them to call SERVPRO of South Atlanta!”

Tom B. of Powder Springs, GA - “SERVPRO of South Atlanta did an excellent job drying my recently purchased home!”

What To Do When Your Atlanta Home Suffers Water Damage?

3/23/2021 (Permalink)

SERVPRO of South Atlanta Water Damage Restoration & Mitigation SERVPRO of South Atlanta is here 24-hours a day, 7 days a week. Give us a call so we can help make your water damage "Like it never even happened."

If your Atlanta, GA home or business experiences water damage call SERVPRO of South Atlanta. We have technicians in the field 24-hours a day and on call to perform emergency water extraction and drying services. Our highly trained water restoration technicians will be on-site within two hours of notification (in most cases) and can start the drying process immediately. A fast response is key to any successful restoration project. In order to start our emergency and restoration services our customer must sign the “Service Authorization Form.” This allows us to take action immediately. 

*During emergency services, sometimes we do not know our customer insurance coverage prior to communicating with their adjuster or agent; therefore it is impossible for us to know exactly what your insurance will cover. It is important to understand that as our customer, you are financially responsible for our services. Customer’s insurance deductible is payable before we start work. If for any reason insurance coverage cannot be verified at the time of our emergency service, an additional deposit may be required. 

The following steps may be completed in the emergency service, as determined to be applicable by SERVPRO of South Atlanta:

Identify Source 

  • Stop the Source
  • Check for Contaminated Water

We will check for the source of moisture in our customer’s building. The source must be stopped before any restoration or drying of the building can be successful.

Identify Type of Water 

  • Clean Water  
  • Gray Water  
  • Black Water 

We will identify the category and classification of water damage to ensure we restore our customer’s property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

Survey Extent of Damage and Inspect the Premises 

  • Survey Damage
  • Complete Safety Inspection

An IICRC Certified Restoration Technician will inspect and test the damaged area to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns which may be evident. If there are any safety issues that our customer is aware of like building materials that contain asbestos, please bring them to our attention before our arrival.

Identify Signs of Visible Mold Growth 

  • Identify Mold Growth Present in the Structure
  • Identify Odors or Musty Smells

Visible mold growth and moldy, musty odors may indicate the source of a moisture or water intrusion. If extensive mold is evident, we will need to consult our customer’s adjuster or property manager before completing additional work.

Furniture Moved & Blocked in Place

  • Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet. When we “block” furniture and other items that means that we place them on small foam blocks to prevent water damage and allow the drying process to take place.

Emergency Water Extraction

  • Remove Excess Water

We remove as much excess water as possible from affected areas using powerful portable extractors or commercial vacuum systems mounted in our service vehicle.

Carpet Pad

  • Inspect Carpet Pad
  • Remove Carpet Pad if Needed

We check whether the carpet pad should be removed to save or protect the subfloor.


  • Apply Deodorize, Disinfectant, and/or Antimicrobial Treatment

Our process may utilize deodorizers as odor treatments or EPA-registered disinfectants as antimicrobial treatments. Treatment with antimicrobial restoration products help ensure no future mold growth takes place.


  • Remove Refuse

We will remove and dispose of damaged materials with guidance from our customer and their adjuster. Removing wet, unrestorable materials helps facilitate the drying process.

Floor & Wall Inspection

  • Inspect Floors
  • Inspect Walls

We check the extent of wet flooring, subfloors and walls. This ensures that the entire water issue is addressed and gives our technician a better understanding of the affected area.


  • Inspect Carpet
  • Remove Carpet if Needed

We examine carpet for damages and remove damaged carpet with guidance from our customer and their adjuster. Our goal is always to clean and restore our customer carpet but in some cases removal is a more cost effective restoration plan.

Measure Temperature/Humidity for Drying Analysis

  • Measure Temperature
  • Measure Humidity

We monitor the temperature and humidity levels to make sure conditions are conducive for drying. To dry a structure safely and efficiently monitoring and adjusting drying conditions is crucial. 


  • Utilize Drying Equipment
  • Utilized Monitoring Equipment

Strategically placed drying equipment removes moisture and brings the relative humidity level back to normal. We monitor moisture in the wet materials until the materials return to acceptable drying goals.

If you’ve experienced water damage or have questions about water damage call SERVPRO of South Atlanta at (404) 505-1760 or click here and we can contact you!

*Check out our A+ Rate & Accredited Business profile with the BBB or some of our Google Reviews!

SERVPRO of South Atlanta's Emergency Water Damage Process Overview

3/22/2021 (Permalink)

SERVPRO of South Atlanta Water Damage Mitigation & Restoration SERVPRO of South Atlanta is here to help 24-hour a day. We always have technicians on call and in the field. Give us a call today!

SERVPRO of South Atlanta is proud to serve the Atlanta, East Point, and College Park area. We are the restoration company  that can make any water damage "Like it never even happened." If you experience a water loss or need to file a water damage claim call SERVPRO of South Atlanta at (404) 505-1760 or click here so that a SERVPRO team member can contact you!


Within one hour from notice of  loss, a SERVPRO of South Atlanta loss coordinator will contact you to arrange for service. You'll know help is on the way!


Within four hours of loss notification, a SERVPRO of South Atlanta water mitigation and restoration technician will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your water damage.


A trained, uniformed and equipped SERVPRO of South Atlanta restoration professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.


A SERVPRO of South Atlanta restoration professional will begin pretesting for restorability, working from the source of the water damage outward.


Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.


SERVPRO of South Atlanta restoration professionals will work neatly and efficiently to help you regain control of your property when a water damage event has taken over. They will use state -of-the-art restoration techniques to ensure your property is taken care of right the first time.


After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.

SERVPRO of South Atlanta is an IICRC Certified Firm

3/19/2021 (Permalink)

SERVPRO of South Atlanta is an IICRC Certified Firm SERVPRO of South Atlanta is here to help 24-hours a day. Call us at 404-505-1760 for immediate help with water extraction or drying services.

SERVPRO of South Atlanta team members are some of the most experienced and highly trained water restoration professionals in the Atlanta area. Not only do they have extensive knowledge of the water, fire and mold restoration industries but they also have years of experience working with insurance companies and insurance adjusters on home and commercial claims. We are the restoration professionals you can call when you want the job done right, the first time. From our initial Employee Certification Training program and ongoing training at SERVPRO's Corporate Training Facility, to independent certification through the IICRC, our staff is undoubtedly ready for whatever happens. SERVPRO of South Atlanta can make water damage "Like it never even happened."

What is the IICRC?

IICRC stands for the Institute of Inspection Cleaning and Restoration Certification. The IICRC is a non-profit organization that publishes standards, certifies, and trains cleaning and restoration specialists. Established back in 1972 as the International Institute of Carpet and Upholstery Cleaning Inc. (IICUC), the IICRC has been a global operation that has certified more than 60,000 IICRC Certified Technicians and over 6,000 IICRC Certified Firms. Fifteen industry leaders serve as the governing board that oversees and augments the policies and procedures set by the IICRC. They act as it’s impartial managing body that shapes industries and maintains the IICRC high standards.

Why is IICRC Certification Important?

Not unlike certified plumbers, mechanics, or even doctors, lawyers, or accountants that hold certifications from organizations like the American Medical Association or the American Bar Association, to set themselves apart through training, experience and comprehensive testing. Holding an IICRC Certification aids consumers by easily identifying technicians and businesses committed to providing industry leading service through skill, dedication and training.

SERVPRO of South Atlanta’s IICRC Certifications

  • Water Damage Restoration (WRT): The Water Damage Restoration Technician training and certification is designed to teach restoration personnel how to perform remediation work and give them a better concept of water damage, it’s effects and techniques for drying of structures. This certification and training gives residential and commercial maintenance service providers the background to understand the procedures necessary to deal with water losses, sewer backflows, and contamination such as mold. (3 day course - 19 hours)
  • Applied Structural Drying Technician (ASD): Completion of WRT training is a prerequisite for this certification. The IICRC-approved ASD training and certification is designed to teach the effective, efficient and timely drying of water-damaged structures and contents, using comprehensive classroom and hands-on training, in order to facilitate appropriate decision making within a restorative drying environment. (3 day course - 21 hours)
  • IICRC Certified Firm: IICRC Certified Restoration Firms are businesses that have been vetted, trained, and certified by the IICRC. These firms are recognized for their commitment to high standards set by the IICRC and agree to operate their businesses in accordance with IICRC standards. SERVPRO of South Atlanta is an IICRC Certified Firm. Click here to see SERVPRO of South Atlanta featured in the IICRC’s Certified Firm database.
  • Lead-Based Paint Activities and Renovation (RRP): In the state of Georgia, businesses that perform services on residential properties or child-occupied facilities built before 1978, are required to be a Georgia-Certified Renovation Firm and Georgia Certified Renovators. Georgia-Certified Renovation Firms are certified and vetted by the EPA and the Georgia Department of Natural Resources. Georgia Lead-Based Paint Renovators complete an eight hour initial training from an accredited training provider like T&C Safety Training Institute and must undergo a minimum of four hours of refresher training every three years.
  • Employee Certification Training Program (ECTP): The Employee Certification Training is a program designed to better prepare SERVPRO employees for water restoration situations and provide them the knowledge and experience to take on any sized water claim. The course is completed by each SERVPRO technician over the course of fifteen days. The ECTP is a hands-on course that sets the foundation of the SERVPRO Training Program. This course covers many restoration topics like: Fire Restoration; Water Restoration; Carpet & Upholstery Cleaning; Mold Mitigation. (15 day course - approx. 120 hours)  

*For more information on Water Restoration or other related restoration services check out some of our previous restoration projects: “SERVPRO of South Atlanta Restores Water Damaged Atlanta Home”; ”Water Damaged Restoration Project in Atlanta, GA - Kitchen”; “Mitigating Water Damaged Vinyl Flooring in Atlanta, GA”; “Water Damaged Bathroom and Tile Floor”; “How SERVPRO Saves Hardwood Floors in Atlanta, GA”; “Water Damage Restoration Photo Gallery

Different Classifications & Types of Water Damage

1/11/2021 (Permalink)

SERVPRO of South Atlanta Water Mitigation and Restoration Services - woman inspecting piping SERVPRO of South Atlanta is here to help and can make water damage "Like it never even happened." Call us today at 404-505-1760

Dealing with water damage can be such a stressful situation. Not knowing how to handle or who to call is a common issue when water losses happen to both new homeowners and people who have owned homes for many years. Understanding what kind of water damage occurred can help determine what kind of water damage service you need. Acting quickly to mitigate the damage is crucial, which is why it’s important for all homeowners to know the common causes of household water damage and to know when it’s time to call in reputable water restoration professionals like your friends at SERVPRO of South Atlanta.

Water damage can occur due to internal incidents such as pipe leaks, appliance malfunctions, or leaks stemming from water fixtures and drains like those found in sinks, toilets, showers and tubs. Water damage can also occur when external incidents happen such as sewage backups, roof leaks, flooding or storm damage like when a tree falls through the roof or when high winds force water intrusion along windows and doors. No matter what causes the water damage in your home SERVPRO of South Atlanta is here to help. We specialize in both types of water intrusion events and have trained professional standing by 24-hour a day seven days a week to help make your water damage event “Like it never even happened.”

Classification of Contaminated Water   

Category One (CAT1) is sometimes considered the least harmful class of water damage. Thought of as clean water, or water that doesn’t pose health concerns or threats to humans. This damage affects only part of a room, with materials that include particle board, plywood, structural wood, vinyl composition tile, and concrete. Often caused by broken or leaking appliances or sinks.

Category Two (CAT2) is often referred to as greywater and may cause sickness if ingested due to microorganisms. Has a fast rate of spread. This faster rate means that carpets and textiles are affected quickly. The seepage of water up a wall is less than 24 inches, and moisture is held within structural materials. Often caused by broken toilets, malfunctioning sump pumps, and clogged or leaking HVAC drainage lines.

Category Three (CAT3) is commonly known as “blackwater” and is unsanitary due to bacteria and other organisms that can cause sickness and other health issues. Has the fastest rate of evaporation. Damage may come from faulty sprinklers or other ceiling sources that can soak the walls, furniture, carpets, ceilings and the subfloor. A wide-spread water event.

SERVPRO of South Atlanta’s team of loss coordinators that field customer phone calls are well trained and well versed in dealing with water restoration claims. They will ask pertinent questions about your specific water loss so that they can dispatch our water highly trained water restoration technicians along with the proper equipment to your home or business quickly and safely. When communicating the nature and extent of the incident you’ve experienced, you need to specify the source of the problem, the affected area (including the type of structure and building materials affected) and the urgency of which you feel you require service. Here are some tips to help prevent your home from flooding, avoiding secondary or additional major damage and could save you thousands of dollars:

Water Damage From Clean Water

While waiting on help to arrive, DON’T:

  • Enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water and can not be safely powered off.
  • Enter rooms where ceilings are sagging and retaining water.
  • Attempt to operate equipment exposed to water.

While waiting for help to arrive, DO’S:

  • Shut off the source of the water, if possible, or contact a qualified party to stop the water source.
  • Shut down power to the affected areas where access to the power distribution systems is safe from electrical shock.
  • Instruct people to avoid/limit access to wet areas to prevent the tracking of water and the risk of slips and falls.
  • Place any available wet floor signage you have to prevent people from entering affected areas if possible.
  • Identify high-value paintings, furniture, office equipment, etc. and report them to your SERVPRO of South Atlanta restoration professional as quickly as possible.
  • Identify critical or important work areas, and prioritize where you would like cleanup to begin.
  • Identify any critical or important documents that were damaged, and inform the SERVPRO of South Atlanta restoration professionals.
  • Ensure all electronics such as computers, printers, and toner cartridges are off of the floor and not sitting in water.
  • Wipe moisture from wood furniture surfaces, mop wet floors, etc.

Water Damage From Contaminated Water

While waiting on help to arrive, DON’T:

  • Attempt to dry out or place air moving equipment on contaminated surfaces.
  • Attempt to use household or industrial cleaning agents to decontaminate surfaces.
  • Allow foot traffic in contaminated areas.
  • Remove contaminated items from the building.

While waiting for help to arrive, DO’S:

  • Wash hands thoroughly after contact with contaminated items.
  • If exposed to harmful waste, OSHA recommends a post-exposure medical evaluation. *consult your local health department or physician
  • Avoid contact with sewage and items contaminated by sewage.
  • Consider shutting down air handlers to the affected areas of the building to prevent spread of odors and contamination.
  • Place barriers to prevent access to contaminated areas of the building.

If you ever need water damage restoration contact SERVPRO of South Atlanta. Acting quickly to mitigate water damage is crucial which is why it’s important for all households or businesses to know the common causes of water damage. SERVPRO of South Atlanta’s staff is well trained, punctual, and always has our customers best interest at heart. We understand that water damaged flooring can be a time sensitive situation and are open 24 hours a day, 7 days a week, 365 days a year. We also offer professional residential cleaning, commercial cleaning, storm damage cleanup, and many other disaster related restoration services. Please don’t hesitate to contact us today. SERVPRO of South Atlanta is faster to any sized disaster and can get the job done right the first time. 

Check out some awesome Before & After Photos from past Water Restoration Projects: “SERVPRO of South Atlanta Restores Water Damaged in Kitchen Caused by Dishwasher Leak”; “SERVPRO of South Atlanta Can Help You Recover After Storm Damage”; “Drying Office Space and Cubicles After Fire Sprinkler System Malfunction”; “Office Space Cubicles Flooded During Sprinkler Malfunction”; “How SERVPRO Saves Hardwood Floors in Atlanta, GA”; “SERVPRO Injectidry System Drying out Hardwood Floors

SERVPRO of South Atlanta's 1-4-8 Service Response Guidelines

5/20/2020 (Permalink)

dinning room flooded by dishwasher SERVPRO of South Atlanta is here to help you recover after a water loss. If you experience water damage give us a call at 404-505-1760.

We here at SERVPRO of South Atlanta have always prided ourselves on being faster any size disaster. Meaning that no matter what size water, fire, mold, or cleaning project you have on your hands, be it commercial or residential, you know that help from SERVPRO of South Atlanta is on its way and will be there quick, fast and in a hurry. Our trained professionals will come equipped with all the equipment needed to stabilize water damaged areas and are ready to extract standing water with their powerful water extraction tool if necessary. SERVPRO has developed a set of Service Response Guidelines to ensure that all SERVPRO franchises are able to respond to our customers's needs in a swift and timely manner. 

Service Response Guidelines

1 Hour – Within one hour of notice of loss, one of SERVPRO of South Atlanta’s loss coordinators will contact you to arrange for service.

4 Hours – Within four hours of loss notification, SERVPRO of South Atlanta will be on-site to start mitigation services (if necessary). 

8 Hours – Within eight business hours, we will initiate a verbal briefing of the scope of damage and needed mitigation efforts.

*While these guidelines are a good way to ensure that all of our customers are taken care of properly, SERVPRO of South Atlanta strives for greatness and averages less than a two hour turn-around-time when responding to emergency water or fire service requests.

Let's take a look at the first part of our Service Response Guideline, “Within one hour of notice of loss, one of SERVPRO of South Atlanta’s loss coordinators will contact you to arrange for service.” What does this mean? This means that no matter what time you call, day or night, your call will be answered by a SERVPRO of South Atlanta team member, and that technicians can be immediately dispatched to your location ready to start extracting water, mitigating damage, and restoring your home or business. Our loss coordinator will gather information about your water loss like: Is there standing water on-site? How many levels are affected? What type of flooring is affected? What year was the structure built? Are utilities like electrical power and water available on-site? We gather this information to better prepare our highly trained technicians and allow them to equip their service vehicle with the appropriate equipment.

The second part of the Service Response Guideline, “Within four hours of loss notification, SERVPRO of South Atlanta will be on-site to start mitigation services (if necessary).” This section is pretty cut and dry. Within four hours of notification of the loss, SERVPRO of South Atlanta will be on-site to stabilize the affected area(s) and start the remediation/restoration process. SERVPRO of South Atlanta likes to point out that our average response time is well under the four hour guideline and in most cases, response time is actually less than two hours. Should our customer choose to delay our initial service call, our loss coordinator can help them schedule a more convenient time for our initial visit. We always advise our customer that the longer water damage sits unmitigated, the more likely it is to cause additional damage. The sooner SERVPRO of South Atlanta can stabilize affected water damaged areas, the better!

Finally we have the third part of our Service Response Guideline, “Within eight business hours, we will initiate a verbal briefing of the scope of damage and needed mitigation efforts.” This is the step in the Service Response Guideline that gives you some solid information on what it is going to take to return your property to preloss condition and explain how SERVPRO of South Atlanta can make it “Like it never even happened.” SERVPRO of South Atlanta does not use scare or high pressure sales tactics. We prefer to work with customers that are well informed and understand the restoration process. This is why SERVPRO of South Atlanta provides estimates and a scope of work to explain what it will take to restore your property, before performing services.

SERVPRO of South Atlanta’s highly trained and professional restoration team will help you navigate all of the twists and turns that can come with restoring your home or business after water damage and can help you regain control of the situation. Upon notification, SERVPRO of South Atlanta can have technicians on-site within an hour in most cases, ready to start the drying process so that your life can get back to normal. If your home or business has suffered water damage, give SERVPRO of South Atlanta a call today! We are approved and preferred vendors for most insurance companies and have a great working relationship with local insurance adjusters. If you happen to be a State Farm, Allstate, Farmers, Auto Owners, or The Hartford insurance customer, SERVPRO of South Atlanta is a preferred provider of these carriers making the process simple for our customers. Taking all of the guesswork out of filling out insurance paperwork, scheduling with adjusters, and documenting your claim.

Check out some of our related Water Restoration Blogs: "Water Restoration Classifications of Water Damage"; "How to Install a Sump Pump in Your Basement"; "How SERVPRO Dries Hardwood Floors in Atlanta Georgia"; "What To Do When Your Atlanta Basement Floods"

Water Restoration Classifications of Water Damage

4/24/2020 (Permalink)

technician inspecting water damaged sink No matter what type of water damage your home or business has suffered, SERVPRO of South Atlanta is the restoration company that you can trust.

When you experience a water loss and have standing water or water pouring into your home, time is of the essence. One of the first things that needs to be addressed is accessing and turning off the water source, if at all possible. If you are unable to safely shut off the water coming into your home, contact a professional immediately, in order to avoid any further damage to your property. The next thing you want to do is call SERVPRO of South Atlanta. We are the leading experts in water, fire, mold and biohazard restoration/cleanup for both residential and commercial customers. If you’ve got a mess on your hands, SERVPRO of South Atlanta is here to help! 

Contact us immediately, we will dispatch our professional water technician team to your home. We will be there in a fast and timely manner and will walk you through every step of the process. Our goal is to get you back in control while also keeping your home and valuables safe during and after a water loss.You are going to want a name you can trust, with a proven track record within the industry of superior workmanship, professionalism and the best water technicians in the area! You want SERVPRO of South Atlanta! Contact us today!

There are three basic types of contaminated water and at SERVPRO of South Atlanta we are experts in handling all of them. Understanding which type of water you are dealing with is critical in ensuring proper cleanup. Here is what you need to know:

Classifications Of Contaminated Water 

Category 1 (Cat 1): A cat 1 water loss refers to what is considered to be “clean water.” This type of water does not pose a substantial threat to humans. Common examples of a cat 1 water loss include a tub or sink that overflows or a broken water supply line.

Category 2 (Cat 2): A cat 2 water loss refers to water that is considered to be “grey water.” Cat 2 water may contain a significant amount of chemical, biological or physical contaminants. Grey water from a Cat 2 loss can be harmful to humans if ingested and may cause skin irritation. Examples of contaminated water from a Cat 2 loss include sump pump failure, toilet bowl overflow and water leaking from dishwashers or washing machines.   

Category 3 (Cat 3): The water from a cat 3 water loss, is categorized as “black water.” Cat 3 water is considered to be grossly unsanitary, containing harmful bacteria and fungi harmful to humans. Common examples of a cat 3 water loss include a sewage back up, toilet overflow and ground water coming into your home from rising flood waters in rivers or streams.

A cat 2 water loss that is not promptly taken care of can become a cat 3 when it sits unmanaged and becomes stagnant. 

No matter what type of loss you have experienced, we know that it can be devastating to you and your Atlanta home. SERVPRO of South Atlanta is committed to providing you with a stellar experience every step of the way. To minimize the damage caused to your home from water loss Call us today! SERVPRO of South Atlanta is faster to any size disaster, any time, day or night!

How to Install a Sump Pump in Your Basement

4/1/2020 (Permalink)

emergency water extrraction and clean up SERVPRO of South Atlanta is open and can help your home or business with emergency water extraction and cleanup 24/7.

There is no better way to remove standing water from your basement when it floods, than with a sump pump. Many homeowners will wisely choose to call in professionals like SERVPRO of South Atlanta, others sometimes take on this job themselves in hopes of saving a little dough. Installing a permanent sump pump is often the best option for basements and crawl spaces that routinely flood. DIY projects around the home, are very popular and with resources available, such as helpful youtube videos or the DIY Network, homeowners are tackling all sorts of jobs on their own. 

Unfortunately, sump pumps don’t last forever and have an average life expectancy of about 10 years. With the average age of homes in the U.S. being over thirty years, and the average age of commercial buildings around fifty years old, you can see why this is a common issue among homeowners and property managers, alike. So, if your sump pump is aging or starting to malfunction, it may be time to install a new one before disaster strikes. 

H1>Here is a basic step by step plan, for installing a new sump pump:

Tools and Materials: 

Step 1: The first thing you want to do is identify the lowest point, in your basement and dig a hole deep and wide enough to accommodate your new sump pump. If your basement floor is concrete use a sledge or jackhammer to break through and then continue digging, until the hole can fit the pump basin. 

Step 2: Prior to setting the pump basin into the hole, wrap its exterior base with felt fabric, to prevent sludge from clogging the pump motor. In order to establish a stable platform for the sump pump basin, place 2 to 3 inches of gravel into the hole and then place a paver over the top of the gravel. Now, place the sump pump into the hole and back-fill, around its perimeter, with excavated dirt, until the unit doesn’t wobble. 

Expert tip: If your sump pump doesn't already have weep holes, take the time now to drill them yourself. Weep holes are perforations that allow water to enter from the sides and from beneath.  

Step 3: Before going any further, you will need to check the float valve. Move it up and down, to ensure there is nothing blocking it. The next step is to run a flexible discharge hose between the valve and the home exterior, being sure that it channels the water away from the sump. Now, where the output meets the basement wall, you will want to drill a hole just big enough for the hose to run through. Once you have run the hose through the hole, use weatherproof caulking, to fill in any and all gaps. 

Step 4: It is now time to give your sump pump a test run. Inspect all connections for leaks and place the lid over the basin. To do so, plug it in, fill the basin with water and the float should rise. The pump should turn on and pump water out. 

Step 5: The very last step is to fill in the hole surrounding the pump with concrete. Mix up a small batch of concrete, spread it to fill in and conceal all but the sump pump lid.

We hope this blog has been helpful and informative. Completing DIY projects can give you a real sense of accomplishment and can even save you a few bucks. As with any DIY project, there are definite risks involved with taking on plumbing repair by yourself. If at any point you don’t feel capable, need advise, or feel unsafe, call a licensed plumber that you trust.

There you have it! In half a day, you have tackled a major home project saving you money and protecting your home from flooding. In an ideal world, your basement or home would never flood, however; If you experience a water emergency, call the leading experts in the water and fire restoration business, call SERVPRO of South Atlanta at (404) 505-1760 or click here to provide us with your contact information and one of our experienced representatives will reach out to you.

How SERVPRO Dries Hardwood Floors in Atlanta Georgia

3/26/2020 (Permalink)

drying hardwood floors SERVPRO of South Atlanta is available 24/7. We are always on call and can be at your home or business in less than two hours!

One of the most common questions associated with water damage we hear at SERVPRO of South Atlanta is, “Can my hardwood floors be saved?” While we can not save every set of hardwood floors we come across, SERVPRO of South Cobb has become a leader in the floor restoration industry and have had great success when it comes to restoring hardwood floors. If your hardwood floors are damaged, before you have them replaced, give SERVPRO of South Atlanta a call at (404) 505-1760.

Wood floors cannot absorb large amounts of moisture without warping, bowing, or cracking. One of the most important factors in the success of drying your wood floors is to have water extracted as soon as possible. Another important factor is the humidity level of the home. In most cases, to dry hardwood floors we want to lower the overall humidity level of the affected area. We do this by placing specialized drying equipment throughout the affected area. If there is wet carpet and padding installed in your home, it should be removed or dried as soon as possible. Finished wood flooring sometimes returns to their original shape after drying, eliminating the need for costly replacement. 

Three common problems that occur when hardwood flooring gets wet:

  • Cupping - This is when the wood bows to a concave shape with the edges slightly raised. This can oftentimes be sanded out and restored without replacing the floor..
  • Crowning - This is when the wood bows in a convex shape, with a hump in the middle. This in general is not possible to sand out and replacing the floor is typically the most cost effective repair. 
  • Cracking - This is when cracks appear in the board themselves or between boards due to swelling. This in general is not possible to sand out and replacing the floor is typically the most cost effective repair.  

To minimize the damage, your wood flooring should be dried from the top and bottom when possible. SERVPRO of South Atlanta can use the Dri-Eaz Mat Drying System along with any number of additional air movers, dehumidifiers, and/or desiccant drying machines to dry your hardwood floors. The Dri-Eaz Mat Drying System is one of the most effective and efficient pieces of floor drying equipment on the market. Let's take a look at how the Dri-Eaz Mat system works:

First, we will ensure that any standing water has been extracted/removed from the floor thoroughly. We then clean the hardwood floors with SERVPRO’s proprietary cleaning products, removing any dirt or debris by gently wiping with cleaning cloths.  It is important that any dirt or debris is removed, if left on the surface it will retain moisture and create drying issues. 

Next the Dri-Eaz Mat System is used with an air mover to create a vacuum seal to the floor that speeds up the drying process by moving air from the sub-floor to the surface. Combined the system utilizes high pressure to draw evaporated moisture out of damaged areas.

Mats can be used singly for quick spot drying or several can be used for larger areas. The mat system also has customizable configurations, so matter what your layout is, the Dri-Eaz Mat System can handle the job. 

Drying time can vary depending on many factors, the amount of water the floor was exposed to, the length of time that the water was on the flooring, the thickness and quality of the finish.  SERVPRO of South Atlanta uses the most advanced techniques to make sure that your wood floors will be dried out properly and saved whenever possible! 

Just remember that minutes can count when it comes to water damage! Just give us a call and our dispatch will have a team of SERVPRO of South Atlanta professionals on the way in no time. Our staff is well trained, punctual, and always has our customers best interest at heart. We understand that flooring, damaged by water, can be a time sensitive situation. We are open 24 hours a day, 7 days a week, 365 days a year, so no matter what time of day or night, we will be there to serve you. We also offer professional residential cleaning, commercial cleaning, storm damage cleanup, and many other disaster related restoration services. Please don’t hesitate to contact us today. SERVPRO of South Atlanta is faster to any sized disaster and can get the job done right, the first time.

What To Do When Your Atlanta Basement Floods

3/25/2020 (Permalink)

pipe leak behind wall If you have a pipe burst, a sewage backup, or even experience water damage due to a flash flood...give SERVPRO of South Atlanta a call today!

Whether you have 2 inches or 2 feet of water in your basement, flooding can pose a serious safety and health risk for your family and home if not addressed immediately. When you find yourself in an unexpected in-ground pool you don’t remember building in your basement, you are going to want the experts and professionals at SERVPRO of South Atlanta on your side! Our number one goal is to return your property to preloss condition and make it “Like it never even happened.” SERVPRO of South Atlanta is the restoration company that you can trust with your most valuable investment, your home. With roots in the Atlanta community and an impeccable track record of standing behind our warranties and work, the choice is easy.

SERVPRO is never more than a phone call away. Contact us today! We are ready to answer your call day or night, 24/7. When you call SERVPRO of South Atlanta you will be greeted with a knowledgeable, professional and caring member of our team who is there to help and walk you through the entire water restoration process. We will dispatch our highly trained professional water technicians to your home in a timely manner. In most cases our technicians can be on site within an hour, and never longer than two hours for emergency services. You will always be treated with the best customer service and utmost professionalism. So, when disaster strikes, don’t go it alone. It’s time to call the professionals that know how to get the job done right the first time, at SERVPRO of South Atlanta. 

There are many reasons your basement may flood. Whether you have experienced a pipe burst, leak, sewage backup, toilet overflow or outside water coming into your basement from a storm, SERVPRO of South Atlanta is here to help. We will make everything right again, just “Like it never even happened.” When your basement does flood, it is best practice not to enter the water as it may be hazardous and contain harmful bacteria, especially  if the basement flood is caused by a sewage backup. Also if there is any exposed electrical wiring you could be at risk of shock. To avoid a potentially dangerous and hazardous situation the first thing you should do is call the trusted water, fire and mold mitigation and restoration professionals at SERVPRO of South Atlanta. You can rest assured that we will be on top things and will handle your home and valuables with the utmost care, respect and professionalism that SERVPRO is known for.

SERVPRO has been the trusted professionals in the industry for over 50 years. We are here to help when you experience a water, fire or mold loss in your home. SERVPRO of South Atlanta is here to help things go right and we are the trusted brand in the Atlanta community. When you find yourself in an unforeseen water, fire or mold emergency don’t go it alone. Call the water restoration company with the trusted name and the most  knowledge in the industry, call SERVPRO. We are here to help, day or night, 24 hours a day, 7 days a week!